Liliana Pietri Vivó
Guánica
Summary
Versitile hospitality professional with extensive experience in driving revenue growth through corporate sales and strategic partnerships. Proven expertise in securing group contracts and coordinating events, ensuring seamless service delivery and client satisfaction.
Overview
1
1
Language
13
13
years of professional experience
Work History
Corporate and Group Sales Coordinator
ALOFT HOTEL
Ponce
03.2022 - Current
- Solicit and generate new corporate business to maximize overall hotel revenue.
- Secure corporate agreements and group contracts, contributing to overall business growth.
- Generate room and banquet sales across all group segments by cultivating business relationships.
- Coordinate group booking details and reservations for conventions and events.
- Manage communication between clients and hotel departments to ensure seamless service delivery.
- Maintain accurate records of client interactions and preferences in CRM systems.
Research & Development Chef
PRODUCTOS LA FINCA
Sabana Grande
09.2022 - 01.2022
- Developed innovative products for Maga Foods and La Finca Natural, enhancing product line in laboratory setting.
- Conducted organoleptic sensory panels to evaluate data for executive decision-making.
- Created engaging recipes for social media posts, showcasing and promoting company’s existing products.
Director of Banquet Sales
MAYAGUEZ RESORT & CASINO
Mayagüez
01.2018 - 12.2021
- Oversaw department functions including budgeting, event planning, supervision, and service quality assessments to ensure seamless operations.
- Revamped look and feel of all written communications for internal and external clients, enhancing clarity and professionalism.
- Updated content of proposals, letters, email formats, and business etiquette guidelines.
- Transformed banquet menus to improve presentation, likability and readability.
- Enhanced application of catering management platform to improve resource utilization thus driving team productivity.
- Developed special menus and packages tailored for various market segments to meet diverse client needs.
- Participated as an active member in local business organizations such as SWIA and the Chamber of Commerce.
Senior Sales and Conference Manager
COPAMARINA BEACH RESORT AND SPA
Guánica
01.2014 - 12.2018
- Generated sales in Group and Catering segments by building and nurturing relationships with clients and stakeholders
- Conducted sales presentations to prospective clients during outside sales calls and on-site inspections
- Maximized revenue by creatively selling all aspects of the resort through personalizing and matching customer needs to the resort potential.
- Coordinated with hotel staff on all conference service details.
- Maximized revenue by personalizing resort offerings to align with client needs and preferences
- Consistently recognized for providing excellent guest service and exceeding quarterly and yearly sales quotas.
- Provided drafting and editing guidance in Spanish and English to Social Media Manager.
Education
B.S. - Hospitality Management
Florida International University
North Miami, Florida01-1993
A.O.S. - Culinary Arts
Culinary Institute of America
Hyde Park, New York01-1991
Universidad de Puerto Rico
Río Piedras, Puerto Rico01-1986
Skills
- Contract negotiation
- Corporate sales
- Event coordination
- Budget management
- CRM management
- Culinary expertise
- Business development
- Staff supervision
Languages
Spanish, English
First Language
Timeline
Research & Development Chef
PRODUCTOS LA FINCA
09.2022 - 01.2022
Corporate and Group Sales Coordinator
ALOFT HOTEL
03.2022 - Current
Director of Banquet Sales
MAYAGUEZ RESORT & CASINO
01.2018 - 12.2021
Senior Sales and Conference Manager
COPAMARINA BEACH RESORT AND SPA
01.2014 - 12.2018
B.S. - Hospitality Management
Florida International University
A.O.S. - Culinary Arts
Culinary Institute of America
Universidad de Puerto Rico