Lilliam Haydee Corcino Mena
Carolina
Summary
Diligent worker with strong communication and task prioritization skills. Successful at reviewing suspicious activities and uncovering fraud. Experienced in meticulously and methodically assessing merchant portfolio batches each day. Excellent reporting and documentation skills. Organized and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced in reviewing financial documents and digital records. Effective at directing, monitoring and investigating looking forward to complete accurate and timely investigations and reports.
Overview
5
5
years of professional experience
Work History
Claims & Investigation Analyst
Oriental Bank
07.2022 - Current
- Product knowledge: POS, ATH MOVIL
- Identified customer activity deemed suspicious or potentially fraudulent. Collaborate with team members to discuss patterns of frauds and brainstorms methods to combat this.
- Conducted investigations of transactions processed though bank processing centers to spot evidence of misconduct or neglect.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Escalated files with significant indemnity of exposure to supervisor for further investigation.
- Verified client information by analyzing existing evidence on file. Documented and communicated timely claims information while supporting accurate outcomes.
Fraud Prevention Representative
Conduent
02.2022 - 07.2022
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime
Retail Sales Associate
Burlington
02.2021 - 03.2022
- Checked pricing, scanned items.
- Helped customers complete purchases, locate items and join reward programs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Folded and arranged merchandise in attractive displays to drive sales.
- Maintained clean sales floor and straightened and faced merchandise.
- Supported efficient and timely replenishment of sales floor merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Supported loss prevention goals by monitoring shopper behavior.
Sales Advisor
Office Max
07.2021 - 10.2021
- Sales advisors facilitate sales transactions by advising customers on suitable products that best meet their needs and encourage purchases.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions
Daily Student
University of Puerto Rico at Carolina
08.2018 - 04.2021
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Orientation to new students and help them with basic process (fill out scholarship, registration and others).
- Document development, activity management.
- Service to university community.
- Service to artistic students organizations.
Education
BBA - Forensic Psychology
University of Puerto Rico
Carolina06.2021
Skills
- Ms Office
- Customer service
- Leadership
- Excellent teamwork
- Quick-learning
- Oral And Written Communication (Spanish and English)
- Fraud detection
- Dispute Resolution
- Decision-Making
- Organization and Time Management
- Multitasking Abilities
- Investigative Approach
- Data and Analytics
- Meticulous Attention To Detail
- Quality Control
- Traffic Analysis
- Solution Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The road to success and the road to failure are almost exactly the same.
Colin R. Davis
Timeline
Claims & Investigation Analyst
Oriental Bank
07.2022 - Current
Fraud Prevention Representative
Conduent
02.2022 - 07.2022
Sales Advisor
Office Max
07.2021 - 10.2021
Retail Sales Associate
Burlington
02.2021 - 03.2022
Daily Student
University of Puerto Rico at Carolina
08.2018 - 04.2021
BBA - Forensic Psychology
University of Puerto Rico
Languages
Spanish
Native language
English
Intermediate
B1
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