Lina Mfwamba
Project Coordinator
Atlanta,Georgia
Summary
Versatile Project Coordinator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Bing Project Coordinator
Microsoft(Contract)
04.2022 - Current
- Created Training Guide & maintained detailed documentation of all project activities resulting in a time-saving of 90% during employee onboarding and task performance research
- Delivered impactful PowerBI reports to a diverse portfolio of 10-12 clients per week, resulting in a 25% increase in client satisfaction and 98% of overall project completion.
- 20% improvement in overall project efficiency and a 15% reduction in project delivery time by leveraging organization, efficiency, and stakeholder communication
- Decreased/Reduced PSE workload by 30% by creating CRM ad units, OS Demand partner codes, and SEO analysis reports
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Conducted revenue trend analysis and Market Research on the health of clients’ accounts and proposed corrective actions as needed
- Ensured regulatory compliance by meticulously reconciling and verifying ad adherence to Microsoft policies, thereby guaranteeing seamless turnover to the Business Review.
Client Software Analyst
Sage Software
08.2021 - 12.2021
- Analyzed,investigated/troubleshot, and resolved critical software issues for 500+ clients across 10 strategic verticals
- Conducted in-depth consumer research and analysis to inform strategic recommendations, leveraging strong analytical skills and research proficiency
- Achieved Top 3 ranking on the team by maintaining a 100% satisfaction rating for 4+ consecutive months
- Upsold,67% of the clients, assisted daily by recommending new products to resolve ongoing issues
- Created customized development frameworks for customers based on specific business goals and budgetary constraints.
- Performed user account maintenance tasks, archiving defunct credentials and monitoring login systems for suspicious trends.
Business Administrator
Veterans Affairs, Working Solutions
03.2017 - 05.2019
- Managed and Partnered with Veterans Affairs to schedule 40+ medical appointments for veterans each day across the country
- Managed CRM software updates to ensure that sensitive patient data was accurate,protected, and secure
- Utilized problem-solving skills to de-escalate multiple conflicts between veterans and VA hospitals
- Empathetically consulted and encouraged veterans to seek out and complete the recommended care and treatment regimen.
- Reduced errors in accounting and financial reporting by modifying current processes.
- Lead design and review sessions with technical and business staff.
- 5 years of analyst experience.
Tech Support Agent
01.2005 - 01.2019
- Delivered troubleshooting support and crisis management to an average of 30 B2B and
- B2C clients each day
- Increased revenue by 85-90% and achieved teamwide KPIs by strategically recommending premium products as solutions
- Assisted doctors and nurses with setting up and training for 25-35 cardiothoracic healthcare devices daily
- Ensured patient data was safeguarded and secured at all times, per HIPAA regulations and hospital compliance protocols
- Resolved 94% of calls independently, only escalating to leadership for inquiries that required delivering medical consultation.
Education
Bachelor of Science - Management Information Systems, Project Management & Digital Marketing
Colorado State University Global
03.2020 - 05.2024
Microsoft Advertising Certification -
Microsoft Search Advertising
09.2022 - 09.2022
Google IT Support Certificate | Coursera -
Coursear
11.2020 - 01.2021
Skills
Innovation MindsetStrategic Planning
Process Management and Improvement
Strategic ThinkingCommunicationTime ManagementProblem SolvingSolution-OrientedAttention to DetailOrganizationNegotiation
Team CollaborationPartner Strategy &Strategic AnalysisTech Tools: CRM PowerBI JIRA Excel MS Teams OneNote PowerPoint MicrosoftOffice Outlook ZoomTechnical Analysis
G-Suite
Virtualization
English, French
Native French Speaker
Timeline
Microsoft Advertising Certification -
Microsoft Search Advertising
09.2022 - 09.2022
Bing Project Coordinator
Microsoft(Contract)
04.2022 - Current
Client Software Analyst
Sage Software
08.2021 - 12.2021
Google IT Support Certificate | Coursera -
Coursear
11.2020 - 01.2021
Bachelor of Science - Management Information Systems, Project Management & Digital Marketing
Colorado State University Global
03.2020 - 05.2024
Business Administrator
Veterans Affairs, Working Solutions
03.2017 - 05.2019
Tech Support Agent
01.2005 - 01.2019