Linda Ramos Reyes
Guaynabo
Summary
Business professional with more than 33 years of experience across different industries specializing in the banking sector with a high knowledge in personal and commercial finance. Proven ability to outperform and complete assigned engagements with strong business acumen and a well-developed strategic plan in which the leadership qualities were properly implemented to obtain the desired goal in a timely manner. I am seeking a position that will utilize my skills and offer the chance for advancement and the opportunity to gain additional skills and experience.
Overview
2023
2023
years of professional experience
Work History
Customer Experience Associate 1
Conduent
- Assist to Electronic benefits Transfer (ebt) for federal funds for Supplemental Nutrition Assistance Programs (snap), Special Supplemental Nutrition Program for Women, Infants, and Children. (wic), children receive temporary emergency nutrition benefits (pebt), Summer nutrition programs for kids(sebt).
- Cancelling and requesting cards
- Claims, stolen food stamps, overcharge, statement
- Request new cards.
- EBT, PBET, MEDICARE, WIC
- Claims
- Summer nutrition programs for kids(sebt)
- Electronic benefits transfer (ebt)
- Supplemental Nutrition Assistance Programs (snap)
- Special Supplemental Nutrition Program for Women, Infants, and Children. (wic)
- Children receive temporary emergency nutrition benefit
Administrative Assistant
Banco Popular, Puerto Rico
01.2019 - 01.2023
- Due diligence knows you customers
- Assisting the manager in all the administrative
- Providing sales assistance and information to customers
- Answering all the daily and monthly reports
- Compile necessary documentation for annual audit supports.
- Processed invoice for the branch
- Send letters to customers.
- Prepare working plan and employee schedule according to the needs of the corporation.
- Assisting in the cashier area.
- Assisting in the daily maintenance of the ATM machines.
- Assist in the daily opening and closing of the branch.
Commercial Clerk
Banco Popular, Puerto Rico
01.2008 - 01.2019
- Create Commercial Loans.
- Analyze collateral of commercial loans.
- Analyzing financial information.
- Monetary maintenance to commercial loans.
- Create commercial loans invoices.
- Data analysis to confirm completeness in the loans.
- Assisting in the cashier area.
- Assisting in the daily maintenance of the ATM machines.
- Assist in the daily opening and closing of the branch.
Customer Service
Banco Popular, Puerto Rico
01.2000 - 01.2008
- Customer issue and complaints to find the right solution.
- Responsible of assisting customers.
- Orientation to the customer about the different product and services.
- Handlining customer issue and complaints to find the right solution.
- Open or Closing Personals and commercials accounts, data entry for credit applications and analysis thereof.
- Assisting in the cashier area.
- Assisting in the daily maintenance of the ATM machines.
- Assist in the daily opening and closing of the branch.
Head Teller
Banco Popular, Puerto Rico
01.1989 - 01.2000
- Responsibilities of the tellers (head teller) and assigning to the employee proper tools so they be able to perform all cash functions.
- Handlining customer issue and complaints to find the right solution.
- Assisting the manager in all the accounting functions in the branch.
- The daily maintenance of the ATM machines.
- Assist in the daily opening and closing of the branch.
Education
System Office Certification -
Ana G Mendez Universty-Online
01.2024
GA - Finance
Instituto de Banca
Rio Piedra, Puerto Rico01.1988
GA - Special Education
Interamericana University
Bayamón, Puerto Rico01.1985
BS - Business Administration
Bronx Community College
Bronx, New York01.1982
Skills
- Deposit Products
- Sales Practices
- Consumer and Commercial Credit Card
- Fair and Responsible Lending
- Issues and Complaints
- Best Practices for communication
- Business Continuity Awareness
- Fraud and Identity Theft
- Record Retention
- Transforming the Administration of commercial Business
- Interview Documentation and evidence Process for Claim or complaint
- On deposit Products
Languages
English
Bilingual or Proficient (C2)
Timeline
Administrative Assistant
Banco Popular, Puerto Rico
01.2019 - 01.2023
Commercial Clerk
Banco Popular, Puerto Rico
01.2008 - 01.2019
Customer Service
Banco Popular, Puerto Rico
01.2000 - 01.2008
Head Teller
Banco Popular, Puerto Rico
01.1989 - 01.2000
GA - Finance
Instituto de Banca
GA - Special Education
Interamericana University
BS - Business Administration
Bronx Community College
Customer Experience Associate 1
Conduent
System Office Certification -
Ana G Mendez Universty-Online
Similar Profiles
Myiesha PerkinsMyiesha Perkins
Customer Service Representative at ConduentCustomer Service Representative at Conduent
DaShawna HowardDaShawna Howard
Agent Assist (Government Healthcare Solutions) at ConduentAgent Assist (Government Healthcare Solutions) at Conduent
Bill FreitagBill Freitag
Call Center Representative at ConduentCall Center Representative at Conduent