Lines Marie Hernandez
Sterling Heights
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Chapman law group
Michigan
11.2024 - Current
- Comprehensive administrative assistance to Management
- Agenda follow-up
- Review of documents suitability and file control
- Prepare and maintain conference rooms for high profile meetings
- Customer service.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Assisted with scheduling appointments for clients and visitors.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Transcribed tapes and notes from meetings into prescribed formats.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Updated customer information in databases regularly to ensure accuracy of records.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Explained policies and procedures to visitors.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Scheduled and confirmed appointments for clients and staff.
- Greeted customers warmly and made them feel welcome.
- Utilized various software and tools to streamline processes and optimize performance.
Front desk receptionist and medical staff
Get well Urgent Care
Madison Heights
09.2021 - 12.2024
- Maintaining Medical Inventory, Faxing, emailing and verifying confidential information, Attendance at the front desk
- Check-in and check-out patients.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Explained policies and procedures to visitors.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Provided administrative support including photocopying, faxing, and filing.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Handled sensitive information in a confidential manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Updated customer information in databases regularly to ensure accuracy of records.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
Office Assistant
Atenas College
01.2016 - 01.2018
- Filing and documentation, Data Entry, Conducted tours for prospective students about our college, handling confidential documentation.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
Education
Certificate - Business Administration
Atenas College
Puerto Rico01.2018
Bachelor - Nursing
Atenas College
01.2015
Skills
- Proficient in Microsoft, Power Point, Outlook and Word
- Microsoft outlook calendar
- Data Entry, Professional Phone etiquette
- Multi-tasking, Time Management
- Spanish Language Proficiency
- Familiarity with Scheduling tools, like Google calendar and
- Call center customer service
- Friendly customer service
- Customer service
- Excellent customer service
- Healthcare customer service
- Customer service expert
- Customer service and assistance
- Customer service support
Languages
Spanish
First Language
English
Proficient
C2
Timeline
Front Desk Receptionist
Chapman law group
11.2024 - Current
Front desk receptionist and medical staff
Get well Urgent Care
09.2021 - 12.2024
Office Assistant
Atenas College
01.2016 - 01.2018
Certificate - Business Administration
Atenas College
Bachelor - Nursing
Atenas College