Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Linette Flusa

Juncos

Summary

Experienced Administrative and Customer Service Professional with over 10 years of expertise in office administration, client relations, and healthcare billing operations. Skilled in managing high volumes of data with accuracy, processing documentation, and delivering excellent support to clients and teams. Proficient in Microsoft Office Suite and multiple specialized billing and database platforms. Recognized for strong organizational skills, attention to detail, and the ability to meet deadlines in fast-paced environments. Adept at handling sensitive information with professionalism and ensuring compliance with company policies and industry regulations.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Medical Billing /Customer Service Cashier

Laboratorios Borinquen
2021 - Current
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Processed customer orders and accurately handled payment transactions.

Medical Biller and Coder

ER Medical Billing
2019 - 2021
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.

Medical Biller and Coder

NeoMed Center, Inc. - Gurabo Center
2008 - 2018
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
  • Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.

Education

Diploma - Health Administration / Medical Billing And Coder

EDIC College
Caguas, PR

Skills

  • Customer and medical billing
  • Medical billing and coding proficiency
  • Customer service
  • Patience and composure
  • Reliability and punctuality
  • Regulatory compliance
  • Computer skills
  • Office administration

Certification

Technical Skills



  • Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Publisher)
  • Medical Billing Software: MED ONE 2, Assertus, InnovaMD, Success EHS, Inmediata Health, Secure Claim Professional



Certifications & Knowledge

  • ICD-10-CM, CPT, HCPCS, HEDIS, RCM
  • Medicare, Medicaid, HIPAA, MIPS, MACRA
  • Fraud, Abuse & Waste (Medicare Part D)
  • PMB – Certified Professional

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Medical Billing /Customer Service Cashier

Laboratorios Borinquen
2021 - Current

Medical Biller and Coder

ER Medical Billing
2019 - 2021

Medical Biller and Coder

NeoMed Center, Inc. - Gurabo Center
2008 - 2018

Diploma - Health Administration / Medical Billing And Coder

EDIC College
Linette Flusa