Lirielys Ramos
12 Calle Pedro Pabon Morovis
Summary
Motivated and adaptable professional seeking a position that allows me to apply my medical and customer service background in a dynamic environment. I aim to contribute to organizational goals while continuing to grow professionally and develop new skills.
Overview
6
6
years of professional experience
Work History
Quality Specialist
CSL Plasma
Toa Baja, PR
11.2024 - Current
- Ensure adherence to FDA regulations, CSL Plasma SOPs, and cGMP across all center operations.
- Perform routine quality audits of donor processing, collection, and sample handling.
- Manage quality documentation, including reviewing and approving deviations, corrective and preventive actions (CAPA), and change controls.
- Support continuous improvement by investigating non-conformances, implementing corrective actions, and collaborating with management.
- Maintain audit-ready status by monitoring environmental/equipment conditions, documenting quality records, and aiding with regulatory inspections.
- Reinforce quality culture through staff training on good documentation and common practices.
Reception & Donor Support Technician / Designated Trainer
CSL Plasma
Toa Baja, PR
01.2024 - 11.2024
- Cross-trained in multiple areas to support operational needs and ensure compliance with company standards.
- Appointed as Designated Trainer for the Reception area (May 2024) due to proven expertise and adherence to SOPs.
- Trained new staff on operational procedures and best practices for donor support.
- Active member of internal teams such as Designated Trainers and the Quality Team, focused on process improvement and performance enhancement.
- Processed donor registrations and maintained accurate records in database systems.
- Assisted in donor screening by conducting health assessments and interviews.
- Monitored equipment to ensure compliance with safety protocols and operational standards.
- Collaborated with team members to optimize donor flow and service efficiency.
Cashier / Customer Service Lead / Markdown Captain / Manager's Assistant
Burlington Stores
Manatí, PR
01.2021 - 01.2024
- Provided excellent customer service and handled cash operations efficiently.
- Supervised and coordinated a team of 8-10 employees to achieve company goals as Markdown Captain.
- Assisted management with interviewing, hiring, and training new employees, supporting a positive and productive work culture.
Medical Student Clerkship
Tucson Medical Hospital
Tucson, AZ
01.2020 - 01.2021
- Assisted in providing patient care across various medical departments.
- Strengthened clinical and communication skills through hands-on patient interaction and case management.
Education
Doctor of General Medicine - undefined
Universidad Autónoma de Guadalajara
Bachelor's Degree - Biology
University of Puerto Rico
Rio PiedrasSkills
- Leadership
- Teamwork
- Problem-solving
- Decision-making
- Adaptability
- Eagerness to learn
- Professionalism
- Commitment to quality
- Compliance
- Quality Auditing
- CAPA
- GMP Compliance
- FDA Compliance
- Documentation Review
- Continuous Improvement
- Risk Assessment
- Training Support
- Process Monitoring
LANGUAGES
Spanish
English
Timeline
Quality Specialist
CSL Plasma
11.2024 - Current
Reception & Donor Support Technician / Designated Trainer
CSL Plasma
01.2024 - 11.2024
Cashier / Customer Service Lead / Markdown Captain / Manager's Assistant
Burlington Stores
01.2021 - 01.2024
Medical Student Clerkship
Tucson Medical Hospital
01.2020 - 01.2021
Doctor of General Medicine - undefined
Universidad Autónoma de Guadalajara
Bachelor's Degree - Biology
University of Puerto Rico