Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LISA RUÍZ AMARO

PATILLAS

Summary

Highly motivated customer service professional with 3 years of experience in providing exceptional customer support. Proven ability to build rapport, resolve issues efficiently, and exceed customer expectations. Skilled in communication, problem-solving, and conflict resolution."

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Linkactiv
08.2024 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cashier

Fuel Top 76
01.2022 - 06.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.

Quality Control Inspector

Ajinomoto
01.2018 - 01.2022
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Collaborated with production staff to establish and meet quality standards
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
  • Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.

Production

Gilster Mary Lee
01.2016 - 01.2018
  • Coordinated paperwork for stage manager and production team.
  • Collaborated with team members to meet production quotas consistently.
  • Boosted production efficiency by streamlining processes and optimizing resources.
  • Maintained production records and tracked food used daily.
  • Worked with director, production manager and department head to prepare film's final budget, shooting schedule and production dates.
  • Maximized production efficiency with effective time management during pre-production planning stages.
  • Used Software and Software to maintain production records.
  • Monitored production for quality in workmanship and color matching.
  • Maintained automated production processes.
  • Monitored and managed production and line schedules.
  • Streamlined defect identification processes, significantly reducing production errors.
  • Standardized production procedures, job roles, and quality assurance guidelines.

Cashier

Puma Energy
01.2013 - 01.2016
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

High School Diploma -

Escuela Superior Urbana
Patillas, PR
01.2008

Skills

  • Ability to work with the public and in a team
  • Capacity to work under pressure
  • Oriented to customer service
  • Adaptable to changes
  • Excellent interpersonal relationships
  • Efficient, leader, punctual, responsible, and organized
  • Knowledge in computer programs: MS Office Word, Excel, and Power Point

Languages

Bilingüe
Beginner (A1)

Timeline

Customer Service Representative

Linkactiv
08.2024 - 03.2025

Cashier

Fuel Top 76
01.2022 - 06.2024

Quality Control Inspector

Ajinomoto
01.2018 - 01.2022

Production

Gilster Mary Lee
01.2016 - 01.2018

Cashier

Puma Energy
01.2013 - 01.2016

High School Diploma -

Escuela Superior Urbana

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LISA RUÍZ AMARO