Liz Joanne Lugo Cruz
Caguas
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Motivational leader skilled at building relationships with customers, employees and senior management. Focused and known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Skechers Outlet Plaza Centro
06.2018 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
BBA - Natural Sciences
Universidad De Puerto Rico
01.2018
12th Grade -
Caguas Private School
Caguas, Puerto Rico01.2018
Skills
Customer Relations
Product and service knowledge
Staff Training and Development
Money Handling
Team motivation
Staff Supervision
Retail Operations
Operations Management
Employee Scheduling
Sales Reporting
Product branding
Sales Strategies
Accomplishments
- Collaborated with team of 10 in the development of brand's project and marketing.
- Achieved maximizing sales by completing daily goals and KPI'S with accuracy and efficiency.
- Managed to adapt the store's visuals to attract the customer's attention and increase improvements.
- Documented and resolved to provide excellent customer service which led to security and customer satisfaction to achieve established goals.
Availability
Al ser solicitada
References
Disponible al ser solicitadas
Languages
Spanish
Native language
English
Advanced
C1
French
Elementary
A2
Timeline
Assistant Manager
Skechers Outlet Plaza Centro
06.2018 - Current
BBA - Natural Sciences
Universidad De Puerto Rico
12th Grade -
Caguas Private School
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