Liza Rivera
Summary
Dynamic salon manager with a proven track record, excelling in staff training and customer service. Expert in optimizing schedules and enhancing client satisfaction, I effectively maintained inventory and ensured a pristine environment, driving operational success and fostering a loyal clientele.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Gerente
Johnny Torres Salon
San Juan
07.2025 - Current
- Managed daily salon operations to ensure a smooth workflow.
- Assisted in training new staff on service techniques and customer care.
- Coordinated appointment schedules to optimize stylist availability and client satisfaction.
- Maintained inventory levels for salon products and supplies efficiently.
- Ensured cleanliness and organization of salon environment for client comfort.
- Handled customer inquiries and resolved issues promptly to enhance experience.
Coordinadora de Cuentas
Bravo Distributors
Guaynabo
06.2023 - 06.2025
- Coordinated communication between clients and internal teams to ensure project alignment.
- Collaborated with sales teams to identify client needs and service improvements.
- Executed follow-up communications to ensure client satisfaction and retention efforts.
- Prepared reports on client feedback and product performance for team review.
- Assisted in developing marketing materials for client outreach initiatives.
- Scheduled meetings and maintained calendars for account management activities.
Gerente
Jenny Craig
Bayamon
09.2016 - 05.2023
- Assisted in training new staff on service techniques and customer care.
- Handled customer inquiries and resolved issues promptly to enhance experience.
- Implemented marketing strategies to promote services and attract new clients.
- Collaborated with team members to create a positive and supportive work atmosphere.
- Monitored staff performance and addressed issues.
- Coordinated appointment schedules to optimize stylist availability and client satisfaction.
Gerente de Contabilidad
Direct Services, LLC
Carolina
06.2014 - 08.2015
- Managed monthly financial closing processes and reconciliations.
- Oversaw budget preparation and variance analysis for departmental spending.
- Developed and maintained accounting policies and procedures for compliance.
Contable Senior
Municipio Autónomo De Ponce
Ponce
01.2010 - 01.2014
- Managed daily financial transactions and reconciled accounts for municipal operations.
- Prepared and analyzed financial statements to ensure compliance with regulations.
- Assisted in developing budgets and forecasts to support city projects.
Education
BBA - Contabilidad
Pontificia Universidad Católica De PR
Ponce, PR 08.1994 - 05.1998
Skills
- Salon management
- Staff training
- Schedule coordination
- Inventory management
- Customer service
Timeline
Gerente
Johnny Torres Salon
07.2025 - Current
Coordinadora de Cuentas
Bravo Distributors
06.2023 - 06.2025
Gerente
Jenny Craig
09.2016 - 05.2023
Gerente de Contabilidad
Direct Services, LLC
06.2014 - 08.2015
Contable Senior
Municipio Autónomo De Ponce
01.2010 - 01.2014
BBA - Contabilidad
Pontificia Universidad Católica De PR
08.1994 - 05.1998