Lizbeth Cotto Rivera
Cidra
Summary
Dynamic professional with extensive experience in telecommunications and customer service at Atento Puerto Rico. Proven ability to enhance client satisfaction through effective communication and problem resolution. Skilled in managing high call volumes while maintaining confidentiality and accuracy. Recognized for exceptional empathy and a strong phone demeanor, contributing to improved service quality.
Overview
21
21
years of professional experience
Work History
Telephone Operator
Atento Puerto Rico
2024.01 - 2025.09
- Operated multi-line telephone systems to manage incoming and outgoing calls efficiently.
- Provided accurate information and assistance to customers, enhancing service quality.
- Coordinated communication between departments, facilitating smooth operations.
- Maintained call logs and records, ensuring data accuracy for reporting purposes.
- Resolved customer inquiries promptly, contributing to increased satisfaction ratings.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
General Warehouse Associate
TJX Companies
2018.02 - 2019.03
- Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
- Conducted regular inventory checks to ensure accurate stock levels and minimize discrepancies.
- Implemented safety protocols to maintain compliance with workplace regulations and reduce accidents.
- Trained new associates on warehouse procedures, equipment operation, and safety standards.
- Collaborated with team members to streamline order fulfillment processes and improve productivity.
- Maintained clean and organized workstations to enhance operational efficiency and safety.
General Laborer
Supermercados SuperMax
2015.11 - 2018.02
- Operated heavy machinery and tools to complete various construction tasks efficiently.
- Maintained clean and safe work environment in compliance with safety regulations.
- Assisted in loading and unloading materials, ensuring proper handling techniques were followed.
- Collaborated with team members to streamline workflow and enhance productivity on projects.
- Cashier and general help in all the departments on the Supermarket
Assistant Manager
Distribuidora Lequar La Defensa
2004.10 - 2009.01
- Supported management in daily operations and customer service initiatives.
- Assisted in training new employees on company policies and procedures.
- Organized inventory and ensured product availability for sales teams.
- Collaborated with team members to enhance store merchandising displays.
- Contributed to maintaining a clean and safe working environment.
- Handled customer inquiries and resolved issues efficiently.
Education
No Degree - Massage Therapist
Instituto De Banca Y Comercio
Cayey, Puerto RicoHigh School Diploma -
Ana J Candelas
Cidra, Puerto Rico1996-06
Skills
- Front desk operations
- Typing speed
- Professional communication
- Search directories
- Telephone reception
- Clear communication
- Typing skills
- Empathy and patience
- Excellent phone demeanor
- Greeting customers
- Client service
- Follow-up skills
- Telecommunications
- Language proficiency
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Telephone Operator
Atento Puerto Rico
2024.01 - 2025.09
General Warehouse Associate
TJX Companies
2018.02 - 2019.03
General Laborer
Supermercados SuperMax
2015.11 - 2018.02
Assistant Manager
Distribuidora Lequar La Defensa
2004.10 - 2009.01
No Degree - Massage Therapist
Instituto De Banca Y Comercio
High School Diploma -
Ana J Candelas