Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Lizbeth Cruz

Aibonito

Summary

Client Service Associate with strong organizational skills and proven ability to engage diverse customer bases. Experienced in scheduling, office operations, and providing exceptional clerical support. Committed to enhancing customer satisfaction and contributing to team success through effective communication and relationship-building. Recognized for punctuality, multitasking, and a positive attitude in fast-paced environments.

Overview

32
32
years of professional experience

Work History

Office Manager

José A. Pietri, MD
Aibonito
08.2003 - 08.2024
  • Resolved patient inquiries promptly while fostering positive relationships.
  • Reviewed medical records to respond to Medicare requests for eligibility and benefits.
  • Managed office correspondence, including calls and emails, ensuring timely responses.
  • Coordinated and scheduled patient appointments effectively.
  • Maintained confidentiality of patient records in compliance with regulations.
  • Responded professionally to inquiries from patients and healthcare providers via phone and email.
  • Oversaw reception desk operations, greeting visitors and addressing questions.
  • Monitored office inventory, placing supply orders as necessary.

Owner

The Mailing Spot
Aibonito
11.1996 - 08.2001
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Completed day-to-day duties accurately and efficiently.
  • Ensured compliance with USPS regulations.
  • Maintained relationships with existing clients by providing superior customer service.
  • Managed daily operations of business.
  • Oversaw budgeting and financial management.
  • Completed thorough opening and closing functions to maintain operational standards each day.

Assistant Store Manager

Mothercare
Miami
01.1994 - 08.1995
  • Enforced safety regulations to maintain a secure working environment.
  • Cultivated lasting client relationships through strong issue resolution and communication skills.
  • Oversaw daily cash handling procedures, reconciling discrepancies efficiently.
  • Conducted frequent walk-throughs to direct team members in maintaining store appearance.
  • Executed thorough opening, closing, and shift change functions to uphold operational standards.
  • Ensured compliance with safety regulations across store premises.
  • Engaged customers in conversation to effectively assess needs and provide solutions.
  • Managed daily store operations, including customer service, inventory management, and staff scheduling.

Pharmacy Assistant

Mennonite General Hospital
Aibonito
06.1992 - 03.1993
  • Assisted pharmacy staff in medication preparation and order fulfillment.
  • Responded to customer inquiries regarding medications and product availability.
  • Prepared prescription labels and dispensed medications to patients efficiently.
  • Managed prescription refills and requests for over-the-counter health products.
  • Resolved customer complaints promptly, enhancing retention rates.
  • Monitored inventory levels of prescription and over-the-counter medications.
  • Collaborated with pharmacy team on promotional events and health screenings.
  • Maintained clean and organized pharmacy counter and work areas.

Education

Associate of Science - Pharmacy

San Juan City College
Juana Diaz, PR
06-1992

High School Diploma -

Jose N. Gandara
Aibonito,PR
05-1990

Some College (No Degree) - Soil Sciences

University of PR
Mayaguez Campus

Skills

  • Office management
  • Customer service and support
  • Appointment scheduling
  • Inventory control
  • Regulatory compliance
  • Financial oversight
  • Communication skills
  • Conflict resolution
  • Data entry
  • Problem solving
  • Patient relations
  • Office administration
  • Mail handling
  • Customer relations
  • Adaptability and flexibility
  • Clear communication
  • Interpersonal relations
  • Time management
  • Supply chain management

Languages

Spanish
First Language
English
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Office Manager

José A. Pietri, MD
08.2003 - 08.2024

Owner

The Mailing Spot
11.1996 - 08.2001

Assistant Store Manager

Mothercare
01.1994 - 08.1995

Pharmacy Assistant

Mennonite General Hospital
06.1992 - 03.1993

Associate of Science - Pharmacy

San Juan City College

High School Diploma -

Jose N. Gandara

Some College (No Degree) - Soil Sciences

University of PR

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Lizbeth Cruz