Lizette Castillo
Travel Specialist
Ponce ,Puerto Rico
Summary
Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers. Independent Travel Agent offering more than 32 years of industry experience. Terrific communicator with base of wealthy, loyal clientele. Consistently delivers best client experiences resulting in repeat business and market expansion.
Overview
32
32
years of professional experience
Work History
Travel Consultant
Ponce Travel And Tours
01.2004 - Current
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Developed promotional materials for travel packages to market hot destinations.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Handled sensitive information with professionalism and discretion.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Helped customers with passport and visa applications.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
Education
Associate of Arts - Turismo
Centro De Recursos Educatio De Mercadeo
Ponce, PR 05.2001 -
Skills
Vendor Record Management
undefinedTimeline
Travel Consultant
Ponce Travel And Tours
01.2004 - Current
Associate of Arts - Turismo
Centro De Recursos Educatio De Mercadeo
05.2001 -
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