Summary
Overview
Work History
Education
Skills
Timeline
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Liz Gómez

Liz Gómez

Luquillo

Summary

A trilingual, autodidact and creative young woman interested in facing new opportunities.

Overview

5
5
years of professional experience

Work History

Technical Support Representative

Enphase
08.2024 - Current
  • Troubleshoot technical issues related to solar systems installations.
  • Coordinate with Engineering with tracking of field; issues, and subsequent product-modifications, logging product bugs in a central database
  • Participate in ongoing training/education of industry standards and product-specific information.

CS Representative

Telecontacto
02.2022 - 07.2024
  • Answering 100+ calls a day.
  • Educate clients about solar technologies, including photovoltaic (PV) systems, inverters, and energy storage solutions.
  • Understand client needs and offer tailored solutions to help them achieve their energy goals.

Executive Assistant

Universal Solar, San Juan
09.2020 - 12.2021
  • Make and receive calls, write and send emails, prepare and receive correspondence; provide effective and professional communication.
  • Mentorship/Coaching for new agents in service, payments, administrative and reception.
  • Coordinate daily appointments for facilities, warranties, maintenance and services.
  • Organize and coordinate the professional and personal agenda of the President, schedule commitments in order of priority and confirm his attendance.
  • Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
  • Reduced delinquency rates with proactive monitoring of clients'' credit performance and timely communication.
  • Analyzed credit scores to determine borrowers' creditworthiness.

Education

Advanced English

UPRH
Humacao
2017

Bachelor - Foreign Languages

UPRRP
01.2017

Data Entry

ADFS
01.2016

Skills

  • Supervising
  • Mentorship
  • Administrating
  • Microsoft Excel
  • Monitoring
  • Quoting
  • Cash Register

Timeline

Technical Support Representative

Enphase
08.2024 - Current

CS Representative

Telecontacto
02.2022 - 07.2024

Executive Assistant

Universal Solar, San Juan
09.2020 - 12.2021

Bachelor - Foreign Languages

UPRRP

Data Entry

ADFS

Advanced English

UPRH

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Liz Gómez