Lizmarie Sanchez Vazquez
Caguas
Summary
Administrative employee with ten years of experience with customer service, basic HR experience and business management. During the course of the years I have learn on the spot and under pressure set of skills utilizing out of the box thought process. As an employee, I’m looking for a company that will help me hone my leadership skills and to further immerse myself in the business management industry.
Overview
11
11
years of professional experience
Work History
Manager
Tostado
02.2023 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised over 20 staff members.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Administrative Assistant
Ciqala Luxury Suites
04.2022 - 02.2023
- Executed record filing system to improve document organization and management.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Waitress
Courtyard by Marriott
02.2014 - 03.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
No Degree - Proyect Management
Certiificacion
Caguas, Puerto Rico05-2025
BBA - Business Management
Ana G Mendez
Caguas, Puerto Rico05-2024
High School Diploma -
Doctora Conchita Cuevas
Gurabo, Puerto Rico05.2012
Skills
- Courteous with Strong Service Mindset
- Team leadership
- POS Systems and Ordering Platforms
- De-escalation Techniques
- Data Entry and Maintenance
- Multitasking and Prioritization
- Verbal and Written Communication
- Inventory Management
- Time Management
- Customer Account Management
- Upselling Products and Services
- Data entry
Languages
English
Native language
Spanish
Proficient
C2
Timeline
Manager
Tostado
02.2023 - Current
Administrative Assistant
Ciqala Luxury Suites
04.2022 - 02.2023
Waitress
Courtyard by Marriott
02.2014 - 03.2018
No Degree - Proyect Management
Certiificacion
BBA - Business Management
Ana G Mendez
High School Diploma -
Doctora Conchita Cuevas
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