Lizmarie Tejera Oyola
St. Cloud
Summary
Experienced professional seeking a dynamic role to develop and utilize exceptional customer service skills. Passionate about providing outstanding support and exceeding customer expectations, eager to contribute to a team-oriented environment and make a positive impact. Committed to delivering exceptional service, possessing strong communication and problem-solving abilities to ensure customer satisfaction and foster long-term relationships. Ready to bring enthusiasm and dedication to a customer service-focused company that values excellence.
Overview
10
10
years of professional experience
Work History
Waitress
Pal Cilantro
01.2022 - 05.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Housekeeping Room Attendant
Walt Disney
01.2018 - 01.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Cashier
Econo Supermarket
01.2016 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Caretaker
Nursing Home “Hogar El Veterano”
01.2014 - 01.2016
Education
Alco Adult Learning Center
01.2018
UMET University
Puerto Rico01.2018
Hostosiano Private School
Puerto Rico01.2016
Skills
- Word
- Excel
- Power Point
- Internet
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Memory retention
References
Upon request
Hobbies and Interests
I enjoy all the areas in communication and interpersonal relationships.
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Waitress
Pal Cilantro
01.2022 - 05.2024
Housekeeping Room Attendant
Walt Disney
01.2018 - 01.2022
Cashier
Econo Supermarket
01.2016 - 01.2018
Caretaker
Nursing Home “Hogar El Veterano”
01.2014 - 01.2016
UMET University
Hostosiano Private School
Alco Adult Learning Center
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