Liznel Florentino-Gonzalez
Summary
Bilingual and detail-oriented banking and customer service professional with extensive experience in cash handling, account management, and financial services. Proven ability to resolve complex inquiries, assist customers efficiently, and promote financial products in high-volume environments. Fully fluent in Spanish and English with a strong background in compliance, accuracy, and customer loyalty.
Overview
6
6
years of professional experience
Work History
Technician I
Abbott
Arecibo, Puerto Rico
11.2022 - Current
- Assisted patients with Merlin@Home transmitter setup and troubleshooting.
- Sent kits, completed training, and guided customers through solutions.
- Performed troubleshooting by phone with the customer to fix any problems with the machine.
- Contact clinic to inform about patients transmitter and problem resolution.
Fraud Representative
Conduent
Guaynabo, Puerto Rico
08.2022 - 11.2022
- Investigated dispute cases and analyzed transaction history.
- Escalated complex cases and explained outcomes to customers.
- Monitored and invedtigated suspicious credit card transactions to detect and prevent fraudulent activity.
- Analyzed customer accounts and transaction patterns to identify fraud indicators and ensure account security.
Teller
Cooperativa Zeno Gandía
Arecibo, Puerto Rico
02.2022 - 07.2022
- Processed deposits, withdrawals, loan payments, and check cashing with precision.
- Provided accurate information on banking products and services.
- Resolved account discrepancies and supported daily reconciliation tasks.
- Promoted financial products based on member needs.
Customer Service
Convey Health Solutions
Remote
09.2021 - 01.2022
- Delivered benefit information to patients, doctors, and providers.
- Provided claims status, deductible info, and handled inquiries.
Customer Service Representative
DTOP, Manatí
Puerto Rico
07.2019 - 03.2020
- Renewed driver's licenses and ID cards.
- Assisted with public inquiries and resolved issues quickly.
Education
Associate of Science - Accounting
Interamericana University
AreciboSkills
- Cash Handling & Reconciliation
- Customer Service Expertise
- Bilingual: Spanish & English
- Financial Product Knowledge
- Dispute Resolution & Fraud Prevention
- Time Management
- Compliance & Confidentiality
- Critical Thinking & Problem Solving
- Call Center Operations
Timeline
Technician I
Abbott
11.2022 - Current
Fraud Representative
Conduent
08.2022 - 11.2022
Teller
Cooperativa Zeno Gandía
02.2022 - 07.2022
Customer Service
Convey Health Solutions
09.2021 - 01.2022
Customer Service Representative
DTOP, Manatí
07.2019 - 03.2020
Associate of Science - Accounting
Interamericana University