Liz Y. Rosario Torres
San Juan
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative/Inside Sales Representative
Isoflex Packaging
Pompano Beach , Florida
09.2016 - 08.2024
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Associate of Science - Pharmacy Technician
CEM
San Juan, Puerto Rico 05-1995
Skills
- Data Entry
- Consultative Sales
- Report Generation
- Complaint resolution
- Product Knowledge
- Scheduling
- Paperwork Processing
- Inbound and Outbound Calling
- Appointment Scheduling
- Quality Assurance Controls
- Conflict Resolution
- Shipping and receiving understanding
- Documentation
- Fully Bilingual (English/Spanish)
- Excellent written and oral communication skills
- Office Administration skills
- Fast learner
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative/Inside Sales Representative
Isoflex Packaging
09.2016 - 08.2024
Associate of Science - Pharmacy Technician
CEM
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