Dynamic HR professional with a strong focus on full-cycle recruitment and employee development. Known for driving compliance with labor laws and creating impactful HR policies that foster an inclusive workplace and enhance overall employee satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
District Employee Relations and Employee Development Manager
Expeditors International
Puerto Rico
01.2022 - Current
Built and led HR operations from scratch for the Puerto Rico district, ensuring compliance, employee engagement, and strategic alignment with business goals.
Resolved employee relations issues across departments as a neutral mediator in manager/supervisor-employee conflicts, ensuring fair and timely resolutions.
Lead and continuously enhance HR systems, including hiring, onboarding, training, performance evaluations, compensation, and progressive discipline across the district.
Collaborated with leadership to execute workforce planning, performance evaluations, and talent development programs.
Administered payroll and benefits processes in coordination with finance, ensuring accuracy and legal compliance.
Execute strategic talent acquisition and employee development initiatives in alignment with senior leadership goals.
Develop, implement, and maintain HR policies and procedures that meet organizational needs and comply with local, state, and federal regulations.
Partner with department leaders to monitor and enforce labor law compliance, while fostering a respectful and inclusive workplace.
Support executive management in developing and monitoring the HR departmental budget.
Oversee the performance evaluation cycle, and support the creation of career development pathways.
Collaborate with the Comptroller on payroll and benefits administration, ensuring accurate system updates.
Significantly boosted employee morale and participation with the launch of the Elevate Employee Engagement Program.
Enhanced communication and support by developing the Employee Relations Connection Program.
Promoted sustainability initiatives globally, with the deployment of Green Teams across districts.
Served as District Trainer, administering employee development programs that supported career growth and skill enhancement.
Senior Human Resources Talent Acquisition / HRBP (Contract)
Terumo Medical Puerto Rico
Puerto Rico
01.2022 - 12.2022
Managed end-to-end recruitment strategy and employee lifecycle processes for a medical manufacturing site.
Conducted investigations, addressed employee concerns, and ensured alignment of hiring practices with company culture.
Trained hiring managers in interviewing, legal compliance, and candidate experience best practices.
Processed payroll, oversaw benefits enrollment, and maintained accurate employee records.
Led HR operations for 350+ employees in a shared services structure, aligning HR initiatives with corporate strategy.
Regional Human Resources Manager and Controller
DMS Group LLC
Florida
01.2015 - 12.2022
Directed HR strategy and consulting across multi-client environments; led compliance, retention, and training efforts.
Designed HR policies and procedures aligned with state and federal Labor laws.
Mediated employee relations issues, serving as a trusted liaison between staff and leadership.
Oversaw recruitment, onboarding, and exit procedures; reduced turnover by 17%.
Managed payroll systems, benefits administration, and government reporting.
Drove organizational compliance with labor laws and internal controls across all HR functions.
Led and refined core HR systems, including recruitment, training, performance evaluation, and compensation programs.
Developed and established the Human Resources department for the Florida office building's HR infrastructure from the ground up to support organizational growth and compliance.
Managed Equal Employment Opportunity (EEO) regulatory audits and collaborated effectively with a culturally diverse workforce across multiple Latin American countries.
Senior Accountant Account Manager
HST Business Solutions
Louisiana
01.2020 - 12.2020
Managed multi-client portfolios with responsibility for financial health, tax compliance, and cash flow analysis.
Collaborated with external auditors and tax consultants to ensure timely and accurate filings.
Oversaw budgeting and financial planning activities, aligning departmental spending with corporate goals.
Utilized accounting systems such as QuickBooks, SAP, and Excel to automate financial processes and generate actionable insights.
Acted as primary liaison between the company and key clients, resolving billing issues, negotiating terms, and strengthening long-term relationships.
Managed full-cycle accounting functions, including general ledger, accounts payable/receivable, payroll, and month-end close for multiple clients or business units.
Senior Human Resources Manager, Talent Acquisition / Chief of Planning & Programmatic Evaluation Assistant
Office of Public Health Preparedness & Response (OPHPR)
Puerto Rico
01.2011 - 12.2015
Ensured compliance with federal and local documentation requirements through expertise in planning and programmatic evaluation for programmatic and financial reports.
Optimized daily payroll processes by overseeing organizational compensation for employees and subcontractors based on hours worked. Directed compensation and benefits programs, ensuring market competitiveness and internal equity.
Advanced performance program management by partnering with leaders to facilitate introductory and annual review cycles, addressing individual employee development needs, and supporting annual compensation reviews.
Drove recruitment and hire qualified candidates by collaborating with departmental managers to pinpoint essential skills and competencies for open positions.
Fortified compliance and security by conducting background checks and verifying employee eligibility through E-Verify.
Scrutinized all proposals and agreements for ASPR- and CDC-funded projects, ensuring adherence to government regulations, policies, and procedures.
Education
Master's Degree - Business Administration, Major in Accounting & Human Resources
Universidad Del Turabo
Puerto Rico
05-2009
Bachelor's Degree - Business Administration, Accounting
Universidad Del Turabo
Puerto Rico
05-2006
Skills
Strategic HR planning and leadership
Full-cycle recruitment and onboarding
Talent acquisition
Conflict resolution
Labor law compliance
Training and development
Compensation oversight
HR policy development
Employee engagement
Performance management
Diversity initiatives
HRIS and payroll systems
Budget management
Data analysis
HR metrics reporting
Certification
SHRM Certification, In Process, 01/01/25
OSHA, 01/01/24
Bloodborne Pathogens, 01/01/24
CPR, 01/01/23
PMW Peer Mentor Project Coordinator, 2016
Franklin Covey, John Hanley Leadership Program
Languages
English, Bilingual
Spanish, Bilingual
Volunteer Experience
Move On Foundation, Star Builders Program Developer
COAMED Foundation, Events Director | Donors Coordinator | Fundraising Community Manager
Vital Impact Leadership Program, Community Services Coordinator & Advisor | Team Building Senior Coach | Personal Strategic Plan Developer | Fundraising Events Coordinator
Locations
Puerto Rico, PR
Florida, FL
Remote
Compliance And Regulations
E-Verify
OSHA
FLSA
FMLA
COBRA
EEO
ADA
Unemployment
Workers' Compensation
Federal, State, & Local (Puerto Rico) Laws & Regulations
Timeline
District Employee Relations and Employee Development Manager
Expeditors International
01.2022 - Current
Senior Human Resources Talent Acquisition / HRBP (Contract)
Terumo Medical Puerto Rico
01.2022 - 12.2022
Senior Accountant Account Manager
HST Business Solutions
01.2020 - 12.2020
Regional Human Resources Manager and Controller
DMS Group LLC
01.2015 - 12.2022
Senior Human Resources Manager, Talent Acquisition / Chief of Planning & Programmatic Evaluation Assistant
Office of Public Health Preparedness & Response (OPHPR)
01.2011 - 12.2015
Master's Degree - Business Administration, Major in Accounting & Human Resources
Universidad Del Turabo
Bachelor's Degree - Business Administration, Accounting
Regional Trade Compliance Manager, Southeast Region at Expeditors InternationalRegional Trade Compliance Manager, Southeast Region at Expeditors International
<p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br>
• Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br>
• Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br>
<br>
<strong>Compensation, Benefits & Payroll:</strong><br>
• Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br>
• Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br>
• Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br>
<br>
<strong>Policy Development & Compliance:</strong><br>
• Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br>
• Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br>
• Advised leadership on labor law updates and best practices in employee relations.<br>
<br>
<strong>Talent Acquisition & Onboarding:</strong><br>
• Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br>
• Managed international hiring, including visa processing, embassy coordination, and relocation support.<br>
• Optimized onboarding programs to ensure a smooth transition for new employees.<br>
<br>
<strong>Employee Relations & Engagement:</strong><br>
• Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br>
• Maintained accurate records for attendance, leave, and performance management.<br>
• Prepared employment contracts and offer letters in compliance with legal and company standards.<br>
<br>
<strong>Strategic HR Leadership:</strong><br>
• Collaborated with senior management to align HR strategies with business goals.<br>
• Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br>
</p> at Saudi Central Bank<p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br>
• Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br>
• Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br>
<br>
<strong>Compensation, Benefits & Payroll:</strong><br>
• Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br>
• Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br>
• Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br>
<br>
<strong>Policy Development & Compliance:</strong><br>
• Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br>
• Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br>
• Advised leadership on labor law updates and best practices in employee relations.<br>
<br>
<strong>Talent Acquisition & Onboarding:</strong><br>
• Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br>
• Managed international hiring, including visa processing, embassy coordination, and relocation support.<br>
• Optimized onboarding programs to ensure a smooth transition for new employees.<br>
<br>
<strong>Employee Relations & Engagement:</strong><br>
• Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br>
• Maintained accurate records for attendance, leave, and performance management.<br>
• Prepared employment contracts and offer letters in compliance with legal and company standards.<br>
<br>
<strong>Strategic HR Leadership:</strong><br>
• Collaborated with senior management to align HR strategies with business goals.<br>
• Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br>
</p> at Saudi Central Bank
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA