Loren Ramirez Sanabria
Rio Grande
Summary
Accomplished and results-driven manager with over a decade of experience in operations, carrier relations, and team leadership. Expertise in managing cross-functional teams, optimizing operational efficiency, and driving cost savings through strategic negotiation and process improvements. Proven track record in fostering strong stakeholder relationships, reducing churn rates, and implementing scalable solutions to align with organizational objectives. Adept at mentoring teams, improving performance metrics, and delivering exceptional customer and partner experiences in dynamic and fast-paced environments.
Overview
14
14
years of professional experience
Work History
Carrier Relations Sr Manager
Liberty Communications of PR
Hato Rey
12.2019 - Current
- Managed relationships with telecom carriers, suppliers, and service partners to ensure operational efficiency.
- Secured favorable contract terms, enhancing strategic partnerships.
- Prioritized and completed projects on schedule while spearheading carrier onboarding efforts.
- Directed cross-functional initiatives to achieve strategic objectives in partnership with diverse teams.
- Fostered long-term collaboration success through strategic relationship development with new suppliers.
- Optimized partner documentation for effortless integration in multiple programs.
Customer Service and Operations Manager
Liberty Communications of PR
Hato Rey
02.2011 - 12.2019
- Oversaw supervisors’ performance management, coached employees to enhance their skills, and maintained high operational efficiency.
- Established customer service standards based on needs assessment, survey insights, and industry benchmarks for effective team synergy.
- Performed churn analysis to detect at-risk business accounts, devised corrective strategies, and executed campaigns reducing churn rates.
- Managed call center operations by keeping track of key performance indicators such as incoming calls, service standards, and handling times to achieve financial targets.
- Delivered expertise in both strategy and technology for services designed specifically for business accounts.
- Generated comprehensive reports to guide decision-making and promote operational efficiency.
- Liaised with top executives to resolve customer complaints involving billing discrepancies, collections hurdles, and technical difficulties.
Education
BBA - Human Resources Management
Universidad Interamericana De Puerto Rico
Fajardo05-2009
Skills
- Relationship management
- Contract negotiation
- Performance analytics
- Operational efficiency
- Customer experience
- Staff coaching
- Cross-functional collaboration
- Problem solving
- Data analysis
- Effective communication
- Strategic thinking
- Team collaboration
References
References available upon request.
Timeline
Carrier Relations Sr Manager
Liberty Communications of PR
12.2019 - Current
Customer Service and Operations Manager
Liberty Communications of PR
02.2011 - 12.2019
BBA - Human Resources Management
Universidad Interamericana De Puerto Rico
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