Lorena Mirabal
Ponce
Summary
Highly-motivated employee with desire to take on new challenges. 13 Years of experience working face to face with customers. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Guía Turística
Patronato Castillo Sérralles
Ponce, Puerto Rico
06.2023 - Current
- Organized and conducted daily tours for groups of up to 40 people.
- Managed bookings, reservations and payments for tours.
- Followed safety protocols at all times while guiding guests through the tour areas.
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Developed guest relationships to achieve high level of satisfaction.
Customer Service Representative
DC Storage
Edmond
05.2020 - 04.2022
- Answered incoming calls and emails, providing frontline customer support and assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Met with new customers to provide them with their new units.
Cashier
Walgreens
Orlando
11.2014 - 03.2020
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
Customer Service Associate
Sears
Ponce
08.2010 - 02.2014
- Consulted with customers regarding needs and addressed concerns.
- Educated customers on special pricing opportunities and company offerings.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Education
Bachelor of Arts - Criminal Investigation
Inter American University
Ponce, P.R.05.2015
Skills
- Cash Register Operations
- Honest and Ethical
- Complaint Resolution
- Employee Training
- Customer Service
- Upbeat and Positive Personality
- Bilingual
- Problem Solving
- Team Collaboration
- Handling payments
References
- Monique Copeland 405-664-8170
- Angelica Vazquez 267-916-2097
- Alex Rios 787-972-4658
Timeline
Guía Turística
Patronato Castillo Sérralles
06.2023 - Current
Customer Service Representative
DC Storage
05.2020 - 04.2022
Cashier
Walgreens
11.2014 - 03.2020
Customer Service Associate
Sears
08.2010 - 02.2014
Bachelor of Arts - Criminal Investigation
Inter American University
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