Lorena Otero
San Juan
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Swim Instructor
Cupeyville School swim coach (Dolores,lolita, Martínez)
SAN JUAN
08.2021 - 05.2025
- Provided first aid when necessary due to minor injuries sustained during lessons.
- Updated records of attendance, skill levels achieved and other relevant information for each student.
- Ensured that swimmers followed pool rules and regulations at all times.
- Provided assistance to students with special needs, adapting teaching methods to meet individual requirements.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
- Instructed participants in proper stroke techniques to encourage self-reliant swimming.
- Created engaging and fun activities to enhance learning and maintain student interest.
- Monitored class participants for appropriate techniques to prevent injuries.
- Maintained physical endurance and agility for optimal job performance.
- Recommended modifications of exercises to help participants avoid injuries.
Camp Counselor
Camp Mabó & Sound of Music
Bayamón
06.2024 - 06.2024
- Managed conflict resolution among campers, promoting a positive and supportive community atmosphere.
- Encouraged camper participation and engagement through enthusiastic leadership and role modeling.
- Cultivated effective relationships with campers, parents, and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Monitored activities matched to individual and group abilities to keep campers safe.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Facilitated daily activities, ensuring a safe, inclusive, and fun environment for campers of diverse backgrounds.
- Managed daily operations of recreational facilities.
- Met with staff to discuss rules, regulations and work-related problems.
Legal Assistant
Fortuño & Fortuño, Fas CSP.
Guaynabo
09.2022 - 04.2024
- Organized legal documents in company filing systems and databases.
- Provided administrative support to boost firm's document production and legal correspondence.
- Handled telephone calls, meeting plans and conference organization requirements.
- Drafted motions, briefs and other legal documents.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Education
High School Diploma -
Cupeyville School
San Juan05-2022
Some College (No Degree) - Communications
Universidad Del Sagrado Corazón
San Juan Skills
- Rule enforcement
- Group and individual instruction
- Strong leadership
- Effective selling techniques
- Clienteling
- Goal-oriented mindset
- Trend identification
- Customer service
- Networking
- Public speaking
- Cultural awareness
- Multitasking Abilities
- Collaboration
- Problem-solving
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Camp Counselor
Camp Mabó & Sound of Music
06.2024 - 06.2024
Legal Assistant
Fortuño & Fortuño, Fas CSP.
09.2022 - 04.2024
Swim Instructor
Cupeyville School swim coach (Dolores,lolita, Martínez)
08.2021 - 05.2025
High School Diploma -
Cupeyville School
Some College (No Degree) - Communications
Universidad Del Sagrado Corazón
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