Lorman Oneal Ruiz Torres
TJX Co. (Marshalls)
Ponce
2
Languages
13
years of professional experience
Experienced Retail Sales Manager with over 15 years in operational management and strategic planning. Expertise in merchandise and inventory management, driving sales growth, and enhancing customer experiences. Focused on optimizing store performance and developing high-performing teams to ensure operational success and customer satisfaction.
Work History
Customer Services / Departments Coordinator
5 Years 2 Months- Delivered exceptional service experiences with a positive mindset, enhancing customer satisfaction.
- Drive sales profitably.
- Training / Coaching merchandising team. Safety.
- Developed exceptional customer experiences through effective visual merchandising strategies.
- Merchandise presentation strategies and direction execute.
- Training / Coaching merchandising team. Ensured compliance with safety protocols in the workplace.
Sales Manager
2 Years 11 Months- Assisted General Manager in optimizing store operations.
- Develop excellent customer service / Sales and Customer Services Management.
- Team building and trainer.
- Developed sales strategies to drive revenue growth.
- Operation Management.
- Conducted training sessions to enhance team skills and cohesion.
- Managed recruitment processes to identify and attract top talent.
Warehouse and Logistic Manager
2 Years 11 Months- Supervise the Warehouse and Logistics process.
- Managed hard line and soft line merchandise in the apparel and footwear department.
- Streamlined product flow and merchandising processes to improve customer experience.
- Managed visual merchandising and planogram implementation to enhance product displays.
- Oversaw inventory management and floor organization to optimize space utilization.
- Conducted training sessions to develop staff skills and improve performance.
- Ensured compliance with store standards for product presentation and customer service.
Operation Manager
3 Years 7 Months- Coordinated store openings and closeout procedures to ensure smooth transitions.
- Supervise a team of twenty five employees.
- Sales associate’s trainer and talent developer.
- Trained sales associates and developed talent to enhance team capabilities.
- Streamlined warehouse and logistics processes to enhance operational efficiency.
- Warehouse and logistics process.
- Supervised team of twenty-five employees to maintain operational standards and support team development.
- Executed planogram setups to optimize product placement and visibility.
Education
Bachelor Degree - Business Administration, Management
Skills
Retail Operations & Sales Management
Customer satisfaction
Financial Reporting
Inventory Control
Loss Prevention Management
Supply Chain Management
Team development
Sales Forecasting
Deadline Oriented
Sales Strategy Development
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Customer Services / Departments Coordinator
TJX Co. (Marshalls)
04.2017 - 06.2022Read More
Sales Manager
Sports Authority
07.2013 - 06.2016Read More
Warehouse and Logistic Manager
Sports Authority
07.2013 - 06.2016Read More
Operation Manager
Office Depot
11.2009 - 06.2013Read More
University of Puerto Rico
Bachelor Degree from Business Administration, Management
Read More