Lorraine Ramos Diaz
Bayamon
Summary
Dynamic General Manager with a proven track record at La Prena, adept at driving sales growth and enhancing employee satisfaction. Skilled in operations management and team building, I implemented strategic initiatives that led to significant profitability improvements while fostering a collaborative work environment. Bilingual and committed to excellence in service delivery.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
La Prena
06.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Assistant General Manager
Mcdoanlds
08.2013 - 01.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Education
Associate of Arts - Banking And Finance
Instituto De Banca Y Comercio
Cayey12-2000
High School Diploma -
Escuela Sup. Gen. Miguel Melendez Muioz
Cayey05-1998
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Customer relations
- Training and development
- Staff training
- Staff supervision
- Employee scheduling
- Labor cost controls
- Recruitment
- Bilingual
Certification
Department Management Capstone Class is capable of leading a strong team and improving business result.
Orlando Profit Center shift Managment excellence course 2018.
Business Leadership Award-2017
Timeline
General Manager
La Prena
06.2024 - Current
Assistant General Manager
Mcdoanlds
08.2013 - 01.2024
Associate of Arts - Banking And Finance
Instituto De Banca Y Comercio
High School Diploma -
Escuela Sup. Gen. Miguel Melendez Muioz
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