Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Awards
Timeline
Generic

Lorraine Reyes Bueiz

Trujillo Alto

Summary

  • Project Management, Planning & Banking Implementation Strategy Development
  • Cross-Functional Teams Management
  • Negotiation and Conflict Management
  • Reporting & Metrics Competitive Edge: Key pillar for the success of projects and programs in regulated environments, overseeing the implementation of solutions using project management best practices, communicating with stakeholders/channels, and ensuring target attainment. Effective working relationships and communication with both internal and external stakeholders. Strong critical thinking, decision making and problem-solving skills. Excellent team building and interpersonal skills Extensive organizational and time management skills.

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Manager

Evertec, Inc.
01.2020 - Current
  • Lead a group of 10 Project Managers of the System Development Project Management Unit in the implementation of waterfall and agile projects
  • Oversee a project portfolio of approximately 40 medium and high complexity system development projects with a combined net worth of $45MM
  • Provide leadership and mentoring on a one-to-one basis to ensure successful project implementations
  • Give continuous direction to Project Managers on how to manage projects beginning with the initial client contact, project assessment, analysis and design, and construction through to the implementation of the new systems
  • Oversee the day-to-day progress of projects including time, budget, scope, and quality providing firsthand support to high complexity initiatives
  • Perform quality assurance for projects to assess their compliance with project management and auditing policies
  • Designed an individual training program to address each team member’s areas of opportunity focusing on communication and critical thinking skills, leadership, and emotional intelligence
  • Maintain close and open communications with clients to ensure high satisfaction levels and a collaborative working environment
  • Provide guidance and mediation for conflict resolution to steer the project back on track to avoid major impact
  • Develop communication plans, execution strategies and deployment plans for production implementations
  • Assist in creation of client proposals and sales presentations to clients
  • Assist in department and project level audits
  • Perform cost analysis for projects to assure budget compliance.

Senior Project Manager

Evertec, Inc.
09.2019 - 01.2020
  • Led high complexity, multimillion dollar projects with minimum to no supervision and excellent customer satisfaction
  • Managed projects for financial institutions, government, and private sector
  • Performed project management functions throughout the entire lifecycle of the project in compliance with budget, schedule and proactively identifying risks while effectively managing communication with stakeholders
  • Led teams from 20 to 200 resources including technical and management resources.

Project Manager

Evertec, Inc.
07.2014 - 09.2019
  • Led high and medium complexity, multimillion dollar projects with minimum to no supervision and excellent customer satisfaction
  • Managed projects for financial institutions, government, and private sector
  • Performed project management functions throughout the entire lifecycle of the project in compliance with budget, schedule and proactively identifying risks while effectively managing communication with stakeholders
  • Led teams from 20 to 200 resources including technical and management resources.

IT Project Coordinator

Evertec, Inc.
10.2011 - 07.2014
  • Led the implementation of the new Vehicle Linq system version, replacing the current infrastructure and obsolete software to comply with SOX requirements as well as improve application performance and stability
  • Led the implementation of the new Popular Auto Loan Origination system development using agile methodology that entailed a new user experience both for the internal and external clients
  • Also, implemented multiple infrastructure environments
  • Led the implementation to provide merchant management and acquiring services for CitiBank’s entire merchant portfolio
  • Led the conversion of the acquisition of new MC credit card portfolio into TSYS systems
  • Led the implementation to convert Popular’s Redi-Equity and Heloc accounts currently residing in mainframe applications to TSYS
  • Led the implementation of the AAdvantage new rewards program for Popular’s credit cards products including the integration with PREMIA application.

Project Coordinator

Evertec, Inc.
05.2007 - 10.2011
  • Provide Banco Popular de Puerto Rico (the Customer) with a solution to support the Universal Credit Card in EVERTEC applications and interfaces with TSYS
  • Currently all plastics associated to an account are within the same brand and Bin (Visa/Mastercard/Amex)
  • Universal Credit Card account will be the first product that will have plastics of different brands within the same account
  • All the cards will share the same credit line, including the non-revolving card
  • Led the implementation that enables Popular to send collection messages to all customers through all the bank’s channels available (VAC, MiBanco and VRU)
  • Led the implementation of the SwifNet Phase 2 project where a security model was established using the industry Standard known as PKI (Public Key Infrastructure) and the equipment known as HSM (Hardware Security Model) to access all the services provided by Swift
  • This second phase is known as Relationship Management Application to comply with FED requirements
  • Led the implementation of the FEDLine Direct solution that offers unattended Internet Protocol (IP)-based access to critical payment services, and it is designed especially for organizations that require a highly secure computer-to-computer interface to Federal Reserve Financial Services teaming with programmers, IT personnel and FED resources
  • Led the implementation of an SAP portal where Popular employees can access corporate information in a centralized way
  • The corporate home page will serve as the main SAP portal from which every Popular employee can access updated information regarding corporate matters
  • It will also serve as the starting point from which other business circle portals can be accessed as well as other existing internal web pages
  • Led the implementation of a solution to support the Universal Credit Card in EVERTEC applications and interfaces with TSYS
  • This will be the first product that will have plastics of different brands within the same account
  • All the cards will share the same credit line, including the non-revolving card.

Administrative Assistant

Evertec, Inc.
06.2002 - 04.2007
  • Led the implementation of a comprehensive training program for 75 employees with a curriculum of 35 courses that will support the development of the TIP solution
  • Led the implementation of the Loyalty Solution Platform (LSP) from version 5.3
  • To 6.3
  • And change all the customized interfaces to use the updated version of the LSP application 6.3 data structures
  • Led the implementation to allow Popular’s customers to view detailed information about their PREMIA (rewards program) point accumulations and redemptions through the Internet Banking site (Mi Banco).

Education

Bachelor’s Degree in Business Administration -

University of PR, Rio Piedras, PR

Skills

  • Effective communication in Spanish and English
  • Computer skills: Word, Excel, Power Point, Visio, MS Project, MS Planner
  • Ability to work under pressure, with multiple tasks under minimal to no supervision

Accomplishments

  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Collaborated with team of [Number] in the development of [Project name].

Certification

  • Project Management Institute - Certified Project Management Professional since 2005
  • 100101: Project Management Practical Approach for PMBook 7th Edition - March/April 2022

Awards

EVERTEC - Valoro 2021 – Reliable Conversion EVERTEC – Valoro 2019 – CICS Upgrade EVERTEC - Chairman’s Award 2016 – Doral Conversion EVERTEC - Most Valuable Player Award 2016 – Doral Conversion EVERTEC – Most Valuable Player Award 2015 EVERTEC – Most Valuable Player Award 2014

Timeline

Manager

Evertec, Inc.
01.2020 - Current

Senior Project Manager

Evertec, Inc.
09.2019 - 01.2020

Project Manager

Evertec, Inc.
07.2014 - 09.2019

IT Project Coordinator

Evertec, Inc.
10.2011 - 07.2014

Project Coordinator

Evertec, Inc.
05.2007 - 10.2011

Administrative Assistant

Evertec, Inc.
06.2002 - 04.2007

Bachelor’s Degree in Business Administration -

University of PR, Rio Piedras, PR

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Lorraine Reyes Bueiz