Lourdes Esperanza De La Cruz Febles
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
Work History
Agent, Airport Operations
American Airlines
Santo Domingo
- Serve customers attentively, efficiently and diplomatically and resolve problems in a mutually beneficial manner
- Promote and sell airline tickets with American Airlines, prepare itineraries, compute fares, issue refunds, prepare and issue tickets
- Answer queries regarding general travel information
- Customer check-in, work oversales at the gate
Airport Operations Crewmember (BP)
(JetBlue Airways)
Santo Domingo
- Provide award-winning customer service to customers at the airport
- Perform check-in and verify personal identification of Passengers, label, lift and handle Passengers' luggage
- Validate reservations, sales and verify flight reservations
- Assist with flight arrivals and departures
- Coordination of boarding and disembarkation of the Flight/Passengers
- Provide support and help to Passengers with special needs.
Education
Flight Attendant And Professional Airlines Agent
Aeroiasca
Santo Domingo DN Dominican Republic06-2022
Primary School -
Escuela Básica Prof. Eloina Constanzo
El Seibo, Dominican RepublicHigh School - Nursing Care Technician
Politécnico Sergio Augusto Beras
El Seibo, Dominican RepublicSkills
- Emergency management techniques
- Active communication
- Aeronautical English
- Customer service and attention
- Sales techniques
- First aid
- Interpersonal skills
- Empathy
- Persuasion
- Conflict resolution
Personal Information
Date of Birth: 11/10/03
Languages
- Español, Nativo
- Inglés, Avanzado
References
Ricardo Javier General manager American Airlines 809-722-5829
Gabriel Grullon Supervisor American Airlines 829-850-6099
Angel Encarnacion OPS Supervisor American Airlines 829-748-4827
Languages
Spanish
First Language
English
Advanced (C1)
C1
Certification
- Flight attendant license
Timeline
Agent, Airport Operations
American Airlines
Airport Operations Crewmember (BP)
(JetBlue Airways)
Flight Attendant And Professional Airlines Agent
Aeroiasca
Primary School -
Escuela Básica Prof. Eloina Constanzo
High School - Nursing Care Technician
Politécnico Sergio Augusto Beras
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