LUIS ALVAREZ SANTIAGO
Summary
Detail-oriented professional with over 10 years of experience managing monetary transactions and critical business information. Skilled in preparing accurate reports and utilizing fast typing to enhance efficiency. Proven track record in delivering exceptional customer service and fostering positive work environments.
Overview
7
7
years of professional experience
15
15
years of post-secondary education
Work History
Customer Service Representative
Autoexpreso
Guaynabo, Puerto Rico
10.2024 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with inquiries about toll services and account management.
- Processed transactions for toll payments and account adjustments efficiently.
- Maintained accurate records of customer interactions and service requests to support effective service delivery.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Associate (Call Center)
Oriental Bank
03.2024 - 09.2024
- Delivered prompt and courteous customer service, ensuring accuracy by adhering to operational and safety practices.
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with account inquiries and transaction requests.
- Guided customers on digital channel solutions and self-service applications to enhance account management.
- Processed loan applications and provided information on banking products.
Bank Representative
Banco Popular of Puerto Rico
03.2019 - 10.2023
- Processed customer transactions including cash deposits, withdrawals, payments, and service sales, ensuring accuracy and compliance.
- Greeted customers, enhancing relationships with the institution and delivering exceptional service during branch visits.
- Process customer transactions including deposits and withdrawals of cash, payments and services sales.
- Offered tailored solutions and products to meet client needs, fostering customer satisfaction and loyalty.
Education
Dental Assistant with expanded functions - 54 credits
INSTITUTO DE BANCA Y COMERCIO
Caguas, Puerto Rico 08.2014 - 01.2015
Biology Bachelor Degree - Not Completed
UNIVERSIDAD METROPOLITANA
Cupey, PR 08.2010 - 01.2013
High School Grade -
COLEGIO NUESTRA SEÑORA DE GUADALUPE
San Juan, PR 08.1997 - 01.2010
Skills
- Customer Service
- Data Entry
- Phone Skills
- Banking software
- Inventory management
- Time Management
- Organizational skills
- Account management
- Problem solving
- Transaction processing
- Complaint resolution
- Attention to detail
- Time management
- Spreadsheets
- Schedule mastery
- Money handling
- Inbound and outbound calling
- Task prioritization
- Documentation
- Verbal and written communication
- Account updating
- Filing
- Staff training
- Clerical support
- Problem-solving
- Microsoft office expertise
Languages Skills
- Spanish, Advanced
- English, Advanced
Timeline
Customer Service Representative
Autoexpreso
10.2024 - Current
Customer Service Associate (Call Center)
Oriental Bank
03.2024 - 09.2024
Bank Representative
Banco Popular of Puerto Rico
03.2019 - 10.2023
Dental Assistant with expanded functions - 54 credits
INSTITUTO DE BANCA Y COMERCIO
08.2014 - 01.2015
Biology Bachelor Degree - Not Completed
UNIVERSIDAD METROPOLITANA
08.2010 - 01.2013
High School Grade -
COLEGIO NUESTRA SEÑORA DE GUADALUPE
08.1997 - 01.2010