Office
Luis Arán
General Management
San Juan,Puerto Rico
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
General Manager of Operations
Boé PR INC.
Carolina, Puerto Rico
11.2020 - Current
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Evaluated suppliers to maintain cost controls and improve operations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Sales Representative
Boé PR INC.
Carolina, Puerto Rico
01.2017 - 10.2020
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Exceeded goals for new accounts in single sales cycle.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Trained and mentored new sales representatives.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
General Manager
Postres De Aqui
Cataño, Puerto Rico
02.2011 - 06.2016
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Managed budget implementations, employee evaluations and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Education
Bachelor of Science - Biology
University of Puerto Rico
Rio Piedras, Puerto Rico 08.1992 - 06.1997
Skills
Relationship building
Accomplishments
- Promoted to General Manager of Operations after three years with the company.
- Top Sales Representative for two consecutive years.
- Supervised team of seven staff members.
- Used Quick Books to develop inventory tracking spreadsheets.
Software
SQL
R
Python
Certification
Data Scientist Certification
Interests
Breaking down numbers and Stats
Following a healthy lifestyle
Retro Music
Timeline
Data Scientist Certification
07-2022
General Manager of Operations
Boé PR INC.
11.2020 - Current
Sales Representative
Boé PR INC.
01.2017 - 10.2020
General Manager
Postres De Aqui
02.2011 - 06.2016
Bachelor of Science - Biology
University of Puerto Rico
08.1992 - 06.1997
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