Luis Baez
Yauco
Summary
Proven in high-pressure environments, adept at ensuring reliable delivery and maintaining safety standards, honed from experience with USPS and the US Army Reserve. Excels in route navigation and teamwork, demonstrating adaptability and a commitment to efficiency. Showcases a strong blend of load planning and collaboration skills, contributing to seamless operations and customer satisfaction.
Overview
16
16
years of professional experience
Work History
City Mail Carrier
Usps
04.2013 - 01.2023
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Promoted safety standards by maintaining a clean driving record and following proper vehicle maintenance procedures.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Assisted customers in resolving issues related to incorrect mail delivery or missing packages, ensuring prompt resolutions.
- Utilized USPS-provided technology devices for tracking deliveries and updating route information, maintaining accurate records of all transactions and actions taken during daily work activities.
- Conducted regular inspections of assigned vehicle, identifying potential problems early to minimize downtime due to repairs.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Enlisted Soldier
Us Army Reserve
02.2007 - 02.2013
- Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
- Assisted superiors with strategic planning initiatives, providing valuable input based on experience in previous deployments.
- Operated and maintained armored vehicles.
- Secured and protected military property, assets, and personnel.
Education
Associate Degree In Respiratory Therapy -
Ponce Paramedical College
Ponce Puerto Rico 06.2010
Skills
- Reliability and punctuality
- Load Planning
- Adherence to Deadlines
- Handheld scanner operation
- Safe Driving
- Signature Collection
- Efficient Delivery
- Proper lifting techniques
- Vehicle Inspection
- Route Navigation
- Vehicle Maintenance
- Confidentiality Awareness
- Safety awareness
- Vehicle loading
- Weather Tolerance
- Delivery records
- Teamwork and Collaboration
- Multitasking
- Reliability
- GPS use
- Adaptability
- Supply Management
Timeline
City Mail Carrier
Usps
04.2013 - 01.2023
Enlisted Soldier
Us Army Reserve
02.2007 - 02.2013
Associate Degree In Respiratory Therapy -
Ponce Paramedical College
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