Luis Baez
Yauco
Summary
Proven in high-pressure environments, adept at ensuring reliable delivery and maintaining safety standards, honed from experience with USPS and the US Army Reserve. Excels in route navigation and teamwork, demonstrating adaptability and a commitment to efficiency. Showcases a strong blend of load planning and collaboration skills, contributing to seamless operations and customer satisfaction.
Overview
16
16
years of professional experience
Work History
City Mail Carrier
Usps
Ponce, Puerto Rico
04.2013 - 01.2023
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Promoted safety standards by maintaining a clean driving record and following proper vehicle maintenance procedures.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Assisted customers in resolving issues related to incorrect mail delivery or missing packages, ensuring prompt resolutions.
- Utilized USPS-provided technology devices for tracking deliveries and updating route information, maintaining accurate records of all transactions and actions taken during daily work activities.
- Conducted regular inspections of assigned vehicle, identifying potential problems early to minimize downtime due to repairs.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Enlisted Soldier
Us Army Reserve
Juana Diaz Puerto Rico
02.2007 - 02.2013
- Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
- Assisted superiors with strategic planning initiatives, providing valuable input based on experience in previous deployments.
- Operated and maintained armored vehicles.
- Secured and protected military property, assets, and personnel.
Education
Associate Degree In Respiratory Therapy -
Ponce Paramedical College
Ponce Puerto Rico 06.2010
Skills
- Reliability and punctuality
- Load Planning
- Adherence to Deadlines
- Handheld scanner operation
- Safe Driving
- Signature Collection
- Efficient Delivery
- Proper lifting techniques
- Vehicle Inspection
- Route Navigation
- Vehicle Maintenance
- Confidentiality Awareness
- Safety awareness
- Vehicle loading
- Weather Tolerance
- Delivery records
- Teamwork and Collaboration
- Multitasking
- Reliability
- GPS use
- Adaptability
- Supply Management
Timeline
City Mail Carrier
Usps
04.2013 - 01.2023
Enlisted Soldier
Us Army Reserve
02.2007 - 02.2013
Associate Degree In Respiratory Therapy -
Ponce Paramedical College