Summary
Overview
Work History
Education
Skills
Timeline
Generic

LUIS E. FELIÚ CARABALLO

LAJAS,PR

Summary

Bilingual Business Administration professional with experience in manufacturing operations, administrative management, and customer service. Recognized for strong attention to detail, team leadership, and the ability to optimize processes. Currently pursuing a Master’s in Accounting with the goal of applying analytical and administrative competencies in the financial field.

Overview

10
10
years of professional experience

Work History

• Sewing Machine Operator

MM Manufacturers
Lajas, PR
05.2023 - Current
  • Worked with raw materials to develop complete and commercially viable products.
  • Maintained an organized work area, ensuring efficient access to tools, materials, and supplies for optimal productivity.
  • Met strict deadlines for garment production by efficiently managing workload and prioritizing tasks. (Usually performed over 100 percent of efficiency)

Customer Service Representative

Staff Management AutoExpreso
Guaynabo, PR
12.2021 - 08.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Managed approximately 50 calls, wrap up, sales with success.

Restaurant Manager Assistant

Brodersen Management Corp. - Popeyes
01.2016 - 03.2021
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Supervised teams of 6 to 15 employees and managed an average of 250 customers per shift.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

Education

Master of Science - Accounting

UAGM
Gurabo
07-2026

BBA -

UAGM
Carolina
05-2025

Skills

  • Workplace safety
  • Staff training and development
  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Staff supervision
  • Goal setting
  • Problem-solving
  • Staff management
  • Document management

Timeline

• Sewing Machine Operator

MM Manufacturers
05.2023 - Current

Customer Service Representative

Staff Management AutoExpreso
12.2021 - 08.2022

Restaurant Manager Assistant

Brodersen Management Corp. - Popeyes
01.2016 - 03.2021

Master of Science - Accounting

UAGM

BBA -

UAGM

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LUIS E. FELIÚ CARABALLO