Luis Marrero
Villalba
Summary
Dynamic IT Specialist with a proven track record at the US Army, adept in IT troubleshooting and information security. Enhanced network reliability while delivering exceptional customer service. Skilled in Active Directory and VoIP, I effectively resolved technical issues, ensuring operational efficiency and high user satisfaction. Committed to achieving optimal outcomes in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Specialist
US Army
Augusta,GA
08.2024 - Current
- Configured hardware, devices, and software to set up work stations for soldiers.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
Ultrasound Technologist
San Lucas
Ponce,PR
09.2023 - 08.2024
- Collaborated with sonographist to provide high-quality imaging services, resulting in better patient outcomes.
- Enhanced image quality for accurate diagnoses with proper equipment calibration and settings adjustments.
- Performed advanced ultrasound techniques such as Doppler imaging to provide comprehensive diagnostic information for physicians.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
Customer Service Representative
Walgreens
Ponce, PR
03.2020 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor - Ultrasound Physics
Pontificia Universidad Católica De Puerto Rico
Ponce 12.2019
Skills
- IT troubleshooting
- IT documentation
- Active Directory
- VoIP
- Information security
- Knowledge of routing and switching
- Troubleshooting
- TCP/IP
- DHCP/DNS ethernet and firewall proficient
Certification
Try HackMe (Army associate)
Cybersecurity 101 certificate
SOC Antalyst Level 1 Certificate
Army
IT Security Specialist Certificate
Secret Clearance (Polygraph Department Of Defense)
Timeline
IT Specialist
US Army
08.2024 - Current
Ultrasound Technologist
San Lucas
09.2023 - 08.2024
Customer Service Representative
Walgreens
03.2020 - 08.2023
Bachelor - Ultrasound Physics
Pontificia Universidad Católica De Puerto Rico