Luis M. Ayala Vega
San Juan
Summary
Dynamic professional with a proven track record in customer service and vehicle maintenance, honed as an Uber Driver and Valet Parking Attendant. Excelled in schedule management and interpersonal communication, significantly enhancing passenger satisfaction at Uber. Skilled in navigating busy environments and solving problems efficiently, ensuring top-notch service and operational excellence.
Overview
5
5
years of professional experience
Work History
Uber Driver
Uber
11.2022 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
Mover
Garcia's Trucking Service
10.2020 - 08.2022
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 90 lbs.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Maintained excellent customer service, addressing any concerns and providing solutions as needed.
- Moved furniture and boxes using utility dolly and truck ramp.
Valet Parking Attendant
Premium Valet Services
08.2019 - 04.2020
- Explained parking rates and retrieval procedures to guests upon arrival.
- Provide excellent customer service by addressing guest inquiries, assisting with luggage, and accommodating requests promptly.
- Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.
- Handled cash transactions accurately, ensuring proper payment for services rendered.
- Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
Education
High School Diploma -
Academia Bautista De Puerto Nuevo
San Juan, Puerto Rico05-2019
Skills
- Schedule management
- Excellent navigation
- Customer service
- Vehicle maintenance
- Punctuality
- Problem - solving abilities
- Excellent communication and interpersonal skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Uber Driver
Uber
11.2022 - Current
Mover
Garcia's Trucking Service
10.2020 - 08.2022
Valet Parking Attendant
Premium Valet Services
08.2019 - 04.2020
High School Diploma -
Academia Bautista De Puerto Nuevo
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