LUIS ROSADO
Gurabo
Summary
Motivated individual with over 10 years of experience in the food service industry. Skilled in food preparation, kitchen operations, and customer service. Also experienced in warehousing, including shipping, stocking, and order fulfillment. Fluent in both English and Spanish, with strong communication skills to effectively interact with diverse teams and provide exceptional customer service. Extensive knowledge of food safety regulations and commitment to workplace safety. Proven track record in staff supervision and motivational leadership, adept at managing production schedules and ensuring high quality standards. Safe Quality Food Certification demonstrates dedication to maintaining a safe and hygienic work environment.
Overview
18
18
years of professional experience
Work History
Delivery Driver
DoorDash
05.2024 - Current
- Delivered food and beverages to customers efficiently, ensuring accuracy, timeliness, and exceptional customer service.
- Managed own schedule, optimized delivery routes using GPS tools, and maintained punctuality while meeting performance metrics.
- Communicated professionally with customers, resolving issues or delays to ensure a positive experience.
- Handled payments and transactions, ensuring accuracy and secure delivery of goods.
- Adhered to safety protocols and traffic laws to maintain safety standards and prevent accidents.
- Operated vehicle safely in highly congested areas with no traffic violations.
Shift Supervisor
Excell Food Service Management
08.2023 - 12.2024
- I hold the position of shift supervisor and oversee operations at the cafeteria, which serves a daily influx of over 2000 customers
- I am responsible for overseeing a team of nine employees during each shift, guiding and motivating them to deliver exceptional service to both customers and fellow employees within the company
- I am responsible for overseeing cashier operations, ensuring food quality, managing inventory, and ensuring that all necessary items are readily available for our valued customers
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Supervisor
Hospital Hima San Pablo
08.2009 - 07.2023
- My position entails leading a division to achieve and adhere to company protocols
- My job is to manufacture and receive articles in the warehouse
- In addition to stocking the food, adding to the inventory, placing new orders, and implementing FIFO (first in, first out), I am responsible for creating work schedules for the department's eight employees and, with the nutritionist, ensuring that the patients receive the food in perfect condition
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created and managed project plans, timelines and budgets.
Sales Associate
Pillaoos.com
11.2009 - 12.2010
- Experienced sales representative specializing in selling Claro cellphones and providing phone unlocking services for a range of companies
- Store employee position at a local establishment that closed the following year
Warehouse Worker
Liberty Distributors, Inc.
07.2008 - 02.2009
- I began my job as a line picker and later transitioned to a packer role
- In this position, I was responsible for assembling and packaging orders for shipment, as well as organizing and loading them onto trucks using an electric pallet jack
Overnight Stocker
Walmart
08.2006 - 10.2007
- I have experience working as an overnight stocker, where my responsibilities included efficiently moving pallets out of the warehouse using a pallet jack and ensuring that all items were properly stocked
- Prior to opening the store, it was essential to ensure that the floor, departments, and overall environment were thoroughly cleaned and made safe for customers
- At times, I was also responsible for unloading the truck and creating the pallets
- Providing exceptional customer service
Education
Associate Degree - Barbering
Instituto De Banca Y Comercio Inc
Humacao01.2008
Skills
- Food Prep
- Kitchen Staff
- Team Member
- Sale associate
- Stocking
- Warehouse Associate
- Shipping
- Picker Packer
- Order Puller
- Food service
- Warehouse experience
- Food Safety
- Driving
- Sales
- Customer service
- Manufacturing
- Production Management
- Staff Scheduling
- Workplace Safety
- Staff Supervision
- Motivational Leadership
- Safe Quality Food Certification
- Package scanning
Languages
Spanish
English
Personal Information
Relocation: Open to relocation
Timeline
Delivery Driver
DoorDash
05.2024 - Current
Shift Supervisor
Excell Food Service Management
08.2023 - 12.2024
Sales Associate
Pillaoos.com
11.2009 - 12.2010
Supervisor
Hospital Hima San Pablo
08.2009 - 07.2023
Warehouse Worker
Liberty Distributors, Inc.
07.2008 - 02.2009
Overnight Stocker
Walmart
08.2006 - 10.2007
Associate Degree - Barbering
Instituto De Banca Y Comercio Inc
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