Luis Santiago García
Bayamón
Summary
"A goal-oriented veteran who i s seeking out opportunities to grow and utilize the knowledge, expertise, and various occupational skills gained from active-duty service in the Army to continue the support of our troops"
Overview
21
21
years of professional experience
Work History
Restaurant Waiter
Ropa Vieja
06.2023 - 09.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Warehouse Specialist
Tech Systems
10.2022 - 05.2023
- Improved warehouse efficiency by streamlining inventory management processes and implementing new organizational systems.
- Reduced order processing time with the implementation of barcode scanning and electronic inventory tracking.
- Enhanced workplace safety, conducting regular inspections and addressing potential hazards promptly.
- Optimized storage space utilization through strategic placement of products based on size, weight, and frequency of access.
Ammunition Specialist
Army
04.2012 - 12.2021
- Improved ammunition storage safety by conducting regular inspections and implementing updated protocols.
- Enhanced inventory accuracy for ammunition stockpiles by utilizing modern tracking systems and software solutions.
- Assisted in the development of training programs for new Ammunition Specialists, increasing overall team efficiency.
- Reduced ammunition handling accidents through the implementation of comprehensive safety procedures and guidelines.
- Collaborated with logistics teams to ensure timely delivery of ammunition supplies to various military units in need.
- Optimized storage space utilization for ammunition stockpiles by implementing efficient organization methods and practices.
- Ensured proper disposal of hazardous materials from expired or damaged ammunition, maintaining environmental compliance standards.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Streamlined the ammunition stock control process for improved efficiency and reduced errors.
- Ensured timely delivery of ammunition supplies by coordinating with transportation teams and managing schedules.
- Maintained a safe and secure storage environment, adhering to strict regulations and guidelines.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Enhanced platoon readiness by conducting comprehensive training programs and drills.
- Established a strong team dynamic within the platoon through effective communication and leadership strategies.
Bartender Shift Manager
Radison Hotel
09.2009 - 03.2012
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
Restaurant Waiter
Longhorn Steakhouse
06.2007 - 10.2009
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Bartender
Chili's Restaurant
05.2006 - 07.2007
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Sales Associate
Sears Department Store
05.2004 - 09.2006
- Increased sales revenue by building a strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Assistant Restaurant Manager
McDonald's Restaurant
10.2002 - 03.2004
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Streamlined the ordering process for increased efficiency, leading to improved customer service.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
Education
Associate of Applied Science - Hospitality Administration And Management
Wayland Baptist
Kapolei, HawaiiAssociate of Applied Science - Hospitality Administration And Management
Universidad De Puerto Rico
Carolina, Puerto RicoAssociate of Applied Science - Hospitality Administration And Management
Universidad Del Este
Carolina, Puerto RicoAssociate of Arts - Bartending
Universidad Del Este
Carolina, Puerto Rico06.2006
Associate of Applied Science - General Studies
Universidad Interamericana De Puerto Rico
San Juan, Puerto RicoHigh School Diploma -
Margarita Janer Palacios
Guaynabo, Puerto Rico05.2002
Skills
- Service Quality
- Building Morale
- Overseeing Training
- Ammunition Storage Layout
- Safety Procedures
- Transportation Planning
- Shipping and Receiving
- Preparation for Ammunition Movement
- Hazardous Materials Handling
- Task Prioritization
- Warehouse Operations
- Stock Rotation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Restaurant Waiter
Ropa Vieja
06.2023 - 09.2023
Warehouse Specialist
Tech Systems
10.2022 - 05.2023
Ammunition Specialist
Army
04.2012 - 12.2021
Bartender Shift Manager
Radison Hotel
09.2009 - 03.2012
Restaurant Waiter
Longhorn Steakhouse
06.2007 - 10.2009
Bartender
Chili's Restaurant
05.2006 - 07.2007
Sales Associate
Sears Department Store
05.2004 - 09.2006
Assistant Restaurant Manager
McDonald's Restaurant
10.2002 - 03.2004
Associate of Applied Science - Hospitality Administration And Management
Wayland Baptist
Associate of Applied Science - Hospitality Administration And Management
Universidad De Puerto Rico
Associate of Applied Science - Hospitality Administration And Management
Universidad Del Este
Associate of Arts - Bartending
Universidad Del Este
Associate of Applied Science - General Studies
Universidad Interamericana De Puerto Rico
High School Diploma -
Margarita Janer Palacios
Similar Profiles
JUAN PABLO LIESA MARTINEZJUAN PABLO LIESA MARTINEZ
Line Cook at Casa ViejaLine Cook at Casa Vieja
Haylie JacksonHaylie Jackson
Server at La Habana ViejaServer at La Habana Vieja
Ariulkis AlcántaraAriulkis Alcántara
Bachelor’s Degree in Secundaria Education at School Distric Habana Vieja Habana CityBachelor’s Degree in Secundaria Education at School Distric Habana Vieja Habana City