LUIS A. ORTIZ RODRIGUEZ
Gurabo
Summary
High-impact professional with a Bachelor of Business Administration in Information Systems and a solid technical background. Expert integrating technological solutions with business objectives, process optimization, and risk management. Possesses a unique ability to translate complex technical needs into business and benefits strategies, backed by over 7 years in the insurance industry (AFLAC) and strong foundation in electrical and electronic engineering. Focused on operational efficiency, applied cybersecurity, and regulatory compliance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Insurance Agent / Benefits Consultant
AFLAC
07.2019 - Current
- Lead the design and implementation of protection strategies and risk management, utilizing data analysis tools to customize corporate benefits.
- Manage high-level business relationships, acting as a liaison between client business needs and insurance solutions.
- Ensure strict compliance with HIPAA regulations and data privacy standards within financial environments.
Field Service Technician
Electrical Installation and Service Corporation
07.2009 - 07.2019
- Provide maintenance and repairs to Power Distribution Systems, such as Sub-stations, Power Transformers, Switchgears, and Circuit Breakers.
- Perform Acceptance Electrical Test to Power Distribution Systems.
- Inspect and calibrate Protective Relays. Applies thermography techniques.
- Conducts studies of electric loads.
Systems Analyst
Office of the Governor, Fortaleza
06.2007 - 01.2009
- Assessment and repairing of computerized equipment assigned to the web users in the Governor's office.
- Provides technical support to users quickly and efficiently.
- Repairs, configures, and installs computerized equipment.
- Maintains communications infrastructure including cables, fiber, hubs, and switches.
- Installs and setup state of the art audiovisual equipment, including video conferencing, in conference rooms.
- Assists/trains users in the computer system operation.
Service Technician
FPC Business
03.2005 - 05.2007
- Responsible for all aspects of installation, troubleshooting and repair of a wide range of machines, such as Money Counter Machines, Check Signers, Test Scoring Machines, Time Clocks and Punchers, Pressure Seal Machines, Thermal Printers, Encoder and Endorse Machines, etc.
- Planned and implemented alterations to ensure safety and to increase machine productivity.
Technological Solutions Sales Rep.
Techys
01.2002 - 01.2004
- Sell state of the art computerized equipment, audiovisual equipment, and related furniture primarily to public and private schools.
- Provide technical support/assistance to customers.
- Coordinate meetings and/or training for buyers and teachers.
Electronic Technician Practice
Mova
01.2000 - 01.2000
- Perform troubleshooting, preventive maintenance, and basic calibration for manufacturing devices and equipment.
Electronic Technician and Sales Rep.
Security Land
01.2000 - 01.2000
- Selling, installation and maintenance of security systems and intercoms for residences and businesses.
- Repair all kinds of electronic devices including wireless security systems, surveillance cameras, etc.
Education
Associate degree - Electronics, including instrumentation
Colegio Tecnológico de San Juan
Bachelor of Business Administration - Computer Information Systems
Sistema Universitario Ana G. Méndez
Gurabo, PR05.2019
Skills
- Internet, Superior Mechanical & Technical Skills
- Electronics
- Basic instrumentation, PC’s
- Team player
- Analytical and Organization Skills
- Bilingual
- Hard worker
- Knowledge of AutoCAD
- Customer service
- Licensed insurance agent
- Professionalism and ethics
Certification
- Certification on Thermography Level 1
- Licencia de Ayudante de Perito Electricista
- Training in Electrical (ARC-Flash) NSPA70E Safety
- Training on Automatic Insulation Analyzer
- License Authorized Representative Disability, Health Services
Timeline
Insurance Agent / Benefits Consultant
AFLAC
07.2019 - Current
Field Service Technician
Electrical Installation and Service Corporation
07.2009 - 07.2019
Systems Analyst
Office of the Governor, Fortaleza
06.2007 - 01.2009
Service Technician
FPC Business
03.2005 - 05.2007
Technological Solutions Sales Rep.
Techys
01.2002 - 01.2004
Electronic Technician Practice
Mova
01.2000 - 01.2000
Electronic Technician and Sales Rep.
Security Land
01.2000 - 01.2000
Bachelor of Business Administration - Computer Information Systems
Sistema Universitario Ana G. Méndez
Associate degree - Electronics, including instrumentation
Colegio Tecnológico de San Juan