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Dedicated and personable Customer Service Representative with over 20 years of experience delivering exceptional customer support in fast-paced environments. Skilled in communication, problem-solving, CRM systems, data entry, troubleshooting, ability to handle high call volumes, manage inquiries efficiently, and build lasting relationships with clients.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Organized and efficient supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. I'm Highly-motivated with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience,with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Passionate and enthusiastic about work, constantly motivated to perform at my best. Thrive on daily challenges and acquiring new skills for professional growth. Results-oriented, consistently assess progress and determine steps to achieve goals. Inspiring and motivating force for team, colleagues trust in ability to guide them. Strong emphasis on organization, diligently take notes and utilize tools to stay on top of deadlines. Maintain clean workspace and implement logical filing system for easy access to information. Prioritize punctuality for productivity and professionalism.

Luis A. Ruiz Sosa

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Bachelor of Arts - Business Administration

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Sales Representative

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Bachelor of Arts - Business Administration

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