Luis Diego Guzman Lopez
Villalba
Summary
Enthusiastic with years of experience and well-developed administrative skills in team communication, bookkeeping and scheduling. Career-minded with talents in preparing reports, taking messages and sorting and routing mail. Comfortable working in fast-paced, demanding office environment. Skilled at using relationship-building to cultivate positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Responsible possessing first-rate scheduling, telephone and documentation abilities. Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing stellar rapport with clients of diverse backgrounds. Dedicated Job Title known for increasing site uptime and cultivating quality metrics. Committed to providing optimal performance and attractive content. Diversely skilled in emerging rich media integration technologies. Adept at exploiting available technical assets and human talent to draw in visitors and attract advertisers.
Overview
7
7
years of professional experience
Work History
Administration Assistant
Total Petroleum Services
09.2017 - 12.2022
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Maintained inventory in supply closet to prevent shortages.
- Processed financial documents, contracts, expense reports and invoices.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Managed phone calls from clients during executives' absences and delivered informative answers to questions.
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
- Guided administrative and professional staff through computer and software problems.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Driver and Worker
Stuffed Avocado
02.2020 - 09.2020
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Achieved consistently high customer scores due to exceptional service.
- Verified contents of inventory loads against shipping papers to determine discrepancies.
- Consulted with customers to gain feedback and address product or service concerns.
- Completed customer orders and collected payments to keep accounts current.
- Offered riders information about local attractions and restaurants.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Checked vehicle after shift for damage.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
Road Signs
Obras El Pedernal
01.2022 - 06.2023
- Assisted in training new rear load drivers to ensure adherence to company standards and procedures.
- Demonstrated strong work ethic, consistently arriving on time and ready for duty each day.
- Loaded waste materials efficiently without causing damage to customers'' containers or properties.
- Safely operated heavy equipment, minimizing risk of accidents or property damage.
- Completed accurate paperwork for regulatory compliance and efficient recordkeeping.
- Adhered to DOT regulations, maintaining a clean driving record throughout employment tenure.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Complied within the rules of the Manual on Uniform Traffic Control Devices (MUTCD) and it’s companion Standard Highway Signs (SHS)
Website Administrator
Options Dealer
06.2023 - Current
- Managed content updates, ensuring accurate information and consistent branding across all pages.
- Analyzed website analytics to identify areas for improvement and implement data-driven changes.
- Boosted search engine rankings by employing effective SEO strategies and keyword research.
- Prepared technical documentation for communication to site engineers and media designers.
- Kept abreast of industry trends and emerging technologies to ensure the website remained current and competitive.
- Enabled smooth communication between departments by serving as a liaison between IT professionals and non-technical staff members regarding web-related projects.
- Maintained strong relationships with vendors, partners, and stakeholders involved in the website''s operation or development process.
- Assisted with the creation of multimedia content, such as video tutorials or interactive graphics, to enhance user engagement on the site.
- Worked with art directors to create dynamic websites.
- Worked mainly with clasificadosonline.com, INV360 and Facebook making sure that vehicles are available for the customers each and every single day.
Logo Designer
NICEBOYS CO
11.2019 - Current
- Enhanced brand recognition by designing unique and memorable logos for various clients.
- Evaluated existing company logos for potential redesigns to enhance brand identity and recognition.
- Created digital image files for use in digital and traditional printing methods.
- Used Software to create images and layouts.
- Developed print materials such as brochures, banners and signs.
- Applied knowledge of production to create high-quality images.
- Put together videos for social media, advertising, and informational purposes.
- Increased client retention rates by consistently delivering high-quality logo designs on time and within budget.
- Stayed up-to-date with design trends and technology advancements to ensure contemporary logo creations.
Education
Only For 1 Year - Business Administration And Management
Pontificia Universidad Católica De Puerto Rico
PonceAssociate of Arts - Ingenieria De Sonido
Liceo De Arte Y Tecnologia
Hato Rey, PR07.2021
High School Diploma -
Academia Ponce Interamericana
Ponce05.2018
Skills
- Social media management
- Inventory supplies
- Administrative operations
- Customer relations
- Business Planning
- Data evaluation
- Report writing
- Data entry
- Schedule management
- Data organization
- Data analysis and research
- Closing and contract negotiations
- [English, Spanish] skills
- Office equipment maintenance
- Training and development
- Project management
- Customer Support
- Responsive Web Design
- Website Development
- Online Advertising
- Content Strategy
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Website Administrator
Options Dealer
06.2023 - Current
Road Signs
Obras El Pedernal
01.2022 - 06.2023
Driver and Worker
Stuffed Avocado
02.2020 - 09.2020
Logo Designer
NICEBOYS CO
11.2019 - Current
Administration Assistant
Total Petroleum Services
09.2017 - 12.2022
Only For 1 Year - Business Administration And Management
Pontificia Universidad Católica De Puerto Rico
Associate of Arts - Ingenieria De Sonido
Liceo De Arte Y Tecnologia
High School Diploma -
Academia Ponce Interamericana