Luis Duany Cuadrado Quiñones
Bayamón
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
11
11
years of professional experience
Work History
Call Center
First Bank
San Juan, Puerto Rico
10.2007 - 12.2008
- Assisted customers with inquiries related to monthly bank account statements, providing clear information on balances, debits, credits, and interest earned.
- Promoted bank services and products, effectively enhancing customer awareness and engagement.
- Processed external bill payments accurately and efficiently, ensuring timely transactions for customers.
- Guided customers through the bank's website, facilitating easy access to online services and resources.
Galaxy Lanes
Plaza Las Americas
- Welcomed customers and provided information on services, rates, and special events, enhancing overall customer experience.
- Managed nightly floor plan, ensuring optimal organization and flow during peak hours.
- Processed cover charges and monitored game time sales, contributing to effective revenue management.
- Closed register and completed necessary paperwork, maintaining accurate financial records.
Lead Cashier
Banana Republic
Manhattan, New York
04.2004 - 12.2004
- Supervised daily cash register operations, ensuring accurate transactions and adherence to company policies.
- Trained and mentored junior cashiers on customer service excellence and cash handling procedures.
- Implemented process improvements that streamlined checkout efficiency, reducing wait times for customers.
- Conducted regular audits of cash drawers to maintain accuracy and prevent discrepancies in financial reporting.
Customer Service Coordinator
Verizon Wireless
Metro Office Park, Guaynabo
05.2001 - 04.2004
- Coordinated customer inquiries and resolved issues to enhance satisfaction and retention.
- Developed training materials for new hires, improving onboarding efficiency.
- Executed daily service operations, ensuring timely response to customer requests.
- Collaborated with cross-functional teams to streamline communication processes.
Floor Sale And Cashier
Banana Republic
Plaza Las Americas, San Juan
01.1998 - 04.2001
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Maintained accurate cash drawer, ensuring accountability throughout shifts.
- Assisted in training new staff on operational procedures and customer engagement.
Education
Some College - Marketing
Universidad Interamericana
Bayamón, PR1998
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
Timeline
Call Center
First Bank
10.2007 - 12.2008
Lead Cashier
Banana Republic
04.2004 - 12.2004
Customer Service Coordinator
Verizon Wireless
05.2001 - 04.2004
Floor Sale And Cashier
Banana Republic
01.1998 - 04.2001
Some College - Marketing
Universidad Interamericana
Galaxy Lanes
Plaza Las Americas