Luis Laporte
Orlando,FL
Summary
IT Technician with over 15 years of experience in technical support, hardware maintenance, and networking. Specialized in computer diagnostics and repair, system management, and technical assistance. Experienced with help desk tools, server administration, and user support. Seeking an opportunity in Orlando, FL, to contribute my skills in a dynamic IT environment.
Overview
19
19
years of professional experience
Work History
Ramp Agent / Baggage Handler
Alliance Ground International
Orlando, FL
10.2024 - Current
- Guided aircraft on the runway and assisted with baggage loading/unloading
- Operated heavy equipment and maintained safety on the airfield
- Managed logistics of luggage and cargo to prevent loss or damage
Computer Technician
United Data Technologies
Orlando, FL
07.2024 - 09.2024
- Diagnosed and repaired hardware issues
- Managed tickets in ConnectWise
- Documented processes and reported daily repairs
Computer Technician
Freelance
Orlando, FL
08.2006 - 06.2024
- Resolved hardware/software issues for private clients and businesses
- Maintained and repaired motherboards, installed software, and performed security updates
- Troubleshot connectivity problems and provided user support
IT Specialist
Baxter
Aibonito, PR
01.2024 - 04.2024
- Provided technical support to employees and clients remotely and in-person
- Configured and maintained IT systems and networks
- Managed tickets in the Service Desk system
Technical Support
Roelsa Group LLC
San Juan, PR
05.2023 - 12.2023
- Migrated servers and switches
- Installed and organized structured cabling (Category 6)
- Configured network hardware
IT Support
Oficina del Contralor
San Juan, PR
03.2023 - 05.2023
- Installed, maintained, and updated IT systems
- Diagnosed and resolved hardware/software issues
- Provided remote and on-site user support
Help Desk Technician
V. Suárez
Cataño, PR
10.2022 - 02.2023
- Diagnosed and resolved technical issues in hardware and software
- Used ConnectWise for ticket management
- Assisted users with system configuration and maintenance
Education
Certificate in Server Administration -
Fundación Carlos Slim
01.2023
Certificate in Information Technology Technician -
Fundación Carlos Slim
01.2023
Computer and Network Technician -
Institute of Banking and Commerce
01.2006
Skills
- Technical Support & Help Desk
- Network & Server Administration
- Hardware Diagnostics & Repair
- Active Directory & Windows Server
- VMware & Virtualization
- Structured Cabling & IT Infrastructure Management
- Cybersecurity & Software Updates
Languages
Native, Intermediate
Work Authorization
Authorized to work in the U.S. for any employer. Willing to relocate within Orlando, FL.
Timeline
Ramp Agent / Baggage Handler
Alliance Ground International
10.2024 - Current
Computer Technician
United Data Technologies
07.2024 - 09.2024
IT Specialist
Baxter
01.2024 - 04.2024
Technical Support
Roelsa Group LLC
05.2023 - 12.2023
IT Support
Oficina del Contralor
03.2023 - 05.2023
Help Desk Technician
V. Suárez
10.2022 - 02.2023
Computer Technician
Freelance
08.2006 - 06.2024
Certificate in Server Administration -
Fundación Carlos Slim
Certificate in Information Technology Technician -
Fundación Carlos Slim
Computer and Network Technician -
Institute of Banking and Commerce