Luis Gerardo Latorre Santiago
San Juan
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Investment & Trust Operations Supervisor
Banco Popular de Puerto Rico
San Juan, Puerto Rico
03.2019 - Current
- Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
- Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.
- Developed and conducted due diligence on potential investments and presented findings to management.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Prepared reports by collecting, analyzing and summarizing information.
- Helped meet changing demands by recommending improvements to management about business systems or procedures.
- Applied lean manufacturing practices to coordinate production output and inventory levels.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Solicited customer feedback to identify and improve on areas of weakness.
- Boosted team performance by developing customer service training materials and conducting service training.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional, organized, and safe environment for employees and patrons.
Sales and Marketing Assistant
Toroverde Puerto Rico
Orocovis
03.2012 - 03.2019
- Maximized advertising efforts by developing content for media relations, external and corporate communications, and social media posts.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Researched accounts and completed due diligence to resolve collection problems.
- Identified issues, analyzed information and provided solutions to problems.
- Supported sales and marketing teams in creation and implementation of marketing campaigns.
- Gained strong leadership skills by managing projects from start to finish.
- Supported office business development and customer service.
- Managed customer expectations and helped navigate sales processes.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Facilitated business by implementing practical networking techniques.
- Built relationships with customers and community to establish long-term business growth.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Created graphic representations of data and translated complex research into easily readable content for stakeholders.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
Marketing / HR Manager
Toroverde Ras al Khaimah
United Arab Emirates
11.2017 - 04.2018
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Coordinated immigration process for visa and green card applications to support mobility requests for domestic and international long and short-term assignments.
- Developed strategies to streamline and improve office procedures.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Developed comprehensive media outreach plan to increase visibility of organization in local, regional and national markets.
- Collaborated with writers, designers and other editors to deliver content of highest quality.
- Increased revenues and supported business goals by developing public relations strategies and campaigns.
Content Producer
Tony Mojena Television
Hato Rey, Puerto Rico
01.2014 - 05.2014
- Worked alongside writers and producers to create unique designs to translate artistic vision into visual medium.
- Coordinated with marketing and design teams to illustrate articles.
- Participated in meetings with producers and production crew to keep program in step with creative vision.
- Developed original content using social listening and independent sources.
- Reviewed scripts and made changes to improve wording, flow or interest levels, consistently producing highly successful shows.
- Identified and approved equipment and elements required for productions.
- Applied current editing and photography tools to tell great stories.
- Presented production ideas and determined creative scenarios for production and delivery.
- Strengthened content through proofreading and editing.
Education
MBA - Organizational Management and Strategic Leadership
Ana G. Méndez University
San Juan06.2023
Bachelor of Arts - Television and Radio Communication
University of Puerto Rico
Arecibo05.2014
Skills
- Adapt to Changing Situations
- Analytical and Critical Thinking
- Attention to Detail
- Business Administration & Development
- Collaboration
- Cultural Awareness
- Documenting Information
- Entrepreneurial Leadership
- Interpersonal Relations
- Leadership
- Managing Operations and Efficiency
- Nonverbal Communication
- Oral Communication
- Organizing Information
- Procedures Compliance Oversight
- Problem Identification
- Problem Resolution
- Reliability and Adaptability
- Research Information Sourcing
- Risk Identification
- Self-Motivated
- Solving Problems
- Strategic Problem-Solving
- Stress Tolerance
- Quality Assurance and Control
- Willingness to Learn
- Written Communication
Languages
Spanish
Native language
Spanish
Proficient
C2
English
Upper intermediate
B2
Italian
Elementary
A2
Timeline
Investment & Trust Operations Supervisor
Banco Popular de Puerto Rico
03.2019 - Current
Marketing / HR Manager
Toroverde Ras al Khaimah
11.2017 - 04.2018
Content Producer
Tony Mojena Television
01.2014 - 05.2014
Sales and Marketing Assistant
Toroverde Puerto Rico
03.2012 - 03.2019
MBA - Organizational Management and Strategic Leadership
Ana G. Méndez University
Bachelor of Arts - Television and Radio Communication
University of Puerto Rico