Luis Rodriguez Torres
Luquillo
Summary
Detail-oriented professional with 7.5+ years of experience and a proven knowledge of customer needs assessment, customer satisfaction, and constructure resolution. Aiming to leverage skills to successfully perform in the role needed at your company.
Overview
9
9
years of professional experience
Work History
Signal Officer
Army National Guard
Guaynabo
12.2020 - Current
Installer/Repair Technician
Claro PR
Fajardo
09.2019 - Current
- Maintained relationships with customers to better understand needs and uphold standards of service.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Operated tools, equipment and machinery according to safety standards.
- Maintained schedule of appointments with eye for both quality and speed of service.
- Troubleshot and repaired broken phone/internet line systems or installed updated ones for best-in-class service.
SALES CONSULTANT
Sprint
San Juan
02.2019 - 07.2019
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Compute sales prices, total purchases and receive and process cash or credit payment
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Sell or arrange for delivery, insurance, nancing, or service contracts for merchandise.
SALES ASSOCIATE
Kmart
Fajardo
09.2013 - 10.2018
- Greet customers and ascertain what each customer wants or needs
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Inventory stock and requisition new stock
- Help customers try on or t merchandise
- Compute sales prices, total purchases and receive and process cash or credit payment
- Answer questions regarding the store and its merchandise
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Clean shelves, counters, and tables.
Education
2nd Lieutenant -
Officer Candidate School
Fort Benning, GA01.2022
Bachelor of Arts - Graphic Design
Universidad De Puerto Rico
Carolina, PR06.2016
Skills
- User support
- Technical troubleshooting
- Multitasking Abilities
- Attention to Detail
- Analytical and Critical Thinking
- Flexible and Adaptable
- Training and Development
- Repair skills
- Crew leadership
Timeline
Signal Officer
Army National Guard
12.2020 - Current
Installer/Repair Technician
Claro PR
09.2019 - Current
SALES CONSULTANT
Sprint
02.2019 - 07.2019
SALES ASSOCIATE
Kmart
09.2013 - 10.2018
2nd Lieutenant -
Officer Candidate School
Bachelor of Arts - Graphic Design
Universidad De Puerto Rico
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