Summary
Overview
Work History
Education
Skills
Timeline
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Lumi Padin

Bayamón

Summary

Dynamic bilingual customer service representative with proven expertise at Yourtownhealth, excelling in patient insurance verification and billing inquiries. Demonstrated ability to streamline operations and enhance patient experiences through effective communication and data entry proficiency. Committed to compassionate care, particularly in sensitive oncology settings, ensuring accurate medication management and support.

Overview

6
6
years of professional experience

Work History

Bilingual CSR

Yourtownhealth
10.2023 - 03.2025
  • Answered constant flow of customer calls with minimal wait times.
  • Verified patient insurance.
  • Obtain necessary pre-authorizations, and assist with billing and insurance.
  • Data entry, record keeping, managing patient patient files.
  • Processed patient registration.
  • Managed patient billing enquiries, explaining charges and payment options.

Oncology Technician

St. Luke's University Healthcare
02.2019 - 04.2023
  • Provided compassionate support during sensitive situations involving end-of-life care discussions or terminally ill patients seeking hospice services.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Streamlined pharmacy operations with efficient coordination between nursing staff, pharmacists, and patients.

Education

No Degree - General Studies

Northampton Community College
Bethlehem, PA

Skills

  • Fluent bilingualism
  • Call center experience
  • Data entry proficiency
  • Upselling strategies
  • Customer service
  • Computer skills (Word, Excel, Outlook, Epic)

Timeline

Bilingual CSR

Yourtownhealth
10.2023 - 03.2025

Oncology Technician

St. Luke's University Healthcare
02.2019 - 04.2023

No Degree - General Studies

Northampton Community College

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Lumi Padin