Luz B. Santiago
Gurabo
Summary
Professional with background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
16
16
years of professional experience
Work History
Assembler
Medtronic
07.2024 - Current
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Collaborated effectively with team members to meet production targets consistently.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
- Established strong relationships with supervisors and managers through consistent communication regarding progress updates, concerns, or areas for potential improvement.
Supervisor of Operations
Conwaste - Consolidated Waste Services
06.2023 - 05.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Purchasing Officer
Conwaste - Consolidated Waste Services
12.2018 - 06.2023
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Fostered strong relationships with internal stakeholders by providing timely updates on procurement activities and addressing any concerns promptly.
- Negotiated favorable payment terms with suppliers, resulting in improved cash flow management for the company.
- Streamlined procurement processes for increased efficiency and cost savings by implementing effective negotiation strategies.
- Managed supplier contracts to ensure compliance with company policies and legal requirements, safeguarding against potential risks.
- Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines.
- Enhanced supplier relationships by conducting regular performance evaluations and providing constructive feedback.
- Performed monthly reconciliation of open purchasing orders.
- Used Power BI to authorize and monitor purchase orders and consumables.
Nurse Supervisor
Life Senior Care Center
07.2009 - 09.2017
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients, resulting in better health outcomes.
- Developed strong relationships with medical providers which facilitated improved collaboration between nurses and physicians resulted in more effective treatment strategies being implemented swiftly.
- Upheld high standards of nursing practice through continuous education on current trends, emerging challenges in healthcare delivery systems, best practices in leadership roles within the profession 14.
- Kept facility in compliance with HIPAA, OSHA and other applicable guidelines.
- Ordered supplies to maintain effective inventory levels.
- Trained, evaluated and coached clinical staff to improve performance.
- Coordinated special clinics.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Managed eight nurses and nursing activities by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Education
Practical Nurse (LPN) - Science in Nurse
Instituto De Banca Y Comercio
Caguas, Puerto Rico05-2009
Skills
- Assembly and production
- Team leadership
- Purchase order management
- Problem-solving
- Patient safety
- Attention to detail
- Price analysis
- Clinical management
- Conflict resolution
- Report preparation
- Manufacturing
- Purchasing coordination
- Supplier negotiation
- Geriatric nursing
- Time management
- Recruitment and hiring
- Budget tracking
- Meeting leadership
- Inventory control
- Data entry
- Customer service
- Active listening
- Problem resolution
- Complaint resolution
- Microsoft outlook
- Follow-up skills
- Microsoft Office Suite
Leadership Experience
12/16, Formacion de Liderazgo bajo Samuel Clavell
Timeline
Assembler
Medtronic
07.2024 - Current
Supervisor of Operations
Conwaste - Consolidated Waste Services
06.2023 - 05.2024
Purchasing Officer
Conwaste - Consolidated Waste Services
12.2018 - 06.2023
Nurse Supervisor
Life Senior Care Center
07.2009 - 09.2017
Practical Nurse (LPN) - Science in Nurse
Instituto De Banca Y Comercio
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