Luz Yareliz Benitez Morales
Carolina
Summary
Dedicated host with a strong focus on customer service and conflict resolution. Experienced in reservation management and event coordination, ensuring memorable dining experiences for guests.
Overview
1
1
year of professional experience
Work History
Host
Joyce Agramonte
Canovanas
01.2025 - Current
- Greeted guests warmly to create a welcoming atmosphere.
- Managed reservation system to ensure smooth guest flow.
- Assisted guests with inquiries about the menu and restaurant services.
- Coordinated seating arrangements for optimal dining experiences.
- Collaborated with kitchen staff to communicate guest needs effectively.
- Monitored dining area for cleanliness and guest satisfaction.
- Handled guest complaints promptly and professionally to resolve issues.
- Provided excellent customer service by anticipating customer needs.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Assisted servers in seating guests by escorting them to their tables.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Resolved conflicts between customers when necessary.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Managed dining room layout to maximize efficiency of staff members.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted customers, answered questions, and recommended specials to increase profits.
Education
High School Diploma -
Escuela Vocacional Hipica
Canovanas06-2025
Skills
- Customer service
- Conflict resolution
- Communication skills
- Reservation management
- Event coordination
- Problem solving
- Time management
- Attention to detail
- Cultural awareness
- Basic math
- Teamwork and collaboration
- Bilingual (Spanish and English)
Timeline
Host
Joyce Agramonte
01.2025 - Current
High School Diploma -
Escuela Vocacional Hipica
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