Luz Yohanna Arroyo Santos
Cidra
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate /Sales Lead Keyholder
Bejeweled Jewelry
Caguas
10.2023 - Current
- Sales Management: Led sales initiatives and consistently met or exceeded sales targets across two store locations.
- Team Supervision: Supervised and trained the sales team, promoting a collaborative and high-performance work environment.
- Merchandise Warranty Processing: Assisted with warranty processes for merchandise, ensuring efficient handling of customer claims.
Sales Associate /Lead Key Holder
Pandora Las Catalinas
Caguas
10.2023 - 05.2024
- Opening and Closing Store: Responsible for the daily opening and closing of the store, ensuring that all operational procedures were followed correctly.
- Meeting Sales Targets: Achieved and exceeded monthly sales targets, contributing to the overall growth of the store.
- Team Supervision: Supervised and trained the sales team, fostering a collaborative and motivating work environment.
Sales Associate
Atypical Living - Mall of San Juan
San Juan
09.2022 - 11.2022
- Sales and Merchandise Handling: Engaged with customers to sell products and manage merchandise, ensuring proper presentation and organization.
- Customer Communication: Contacted customers for follow-ups and promotions, enhancing customer relations and loyalty.
- Cash Register Management: Operated the cash register, processed transactions accurately, and managed cash handling responsibilities.
Education
Bachelor of Arts - B.A. Hispanic Studies, Emphasis in Linguistics
University of Puerto Rico, Rio Piedras Campus
San Juan, Puerto Rico05-2022
Skills
- Product Sales
- Inventory Control
- Customer Needs Assessment
- Retail Store Operations
- Verbal/written communication
- Customer Service
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Italian
Beginner (A1)
A1
Certification
- Banks of America Professional Certification (2021)
Timeline
Sales Associate /Sales Lead Keyholder
Bejeweled Jewelry
10.2023 - Current
Sales Associate /Lead Key Holder
Pandora Las Catalinas
10.2023 - 05.2024
Sales Associate
Atypical Living - Mall of San Juan
09.2022 - 11.2022
- Banks of America Professional Certification (2021)
Bachelor of Arts - B.A. Hispanic Studies, Emphasis in Linguistics
University of Puerto Rico, Rio Piedras Campus
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