ÁLVARO BASABE GONZÁLEZ
Trujillo Alto
Summary
Offer an excellent work-supported team by demonstrating respect and willingness to help. Effectively integrate into a dynamic work team committed, where can provide knowledge, experience, and commitment. To achieve company goals and objectives turn to continue professional development. Improved efficiency and productivity by acquiring new skills. A polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with a team-orientated mentality and dedication to customer satisfaction, and business goals.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Customer Service Rep. Acc Management (CSR- GS 06)
Internal Revenue Service IRS
W&I operations Caguas , PR (40hrs per week)
10.2022 - Current
- Communication of federal tax standards and procedural specialized oral or written information with internal and external customers. Using technical responses to inquiries about tax administration. Handled high-volume calls to address customer inquiries, concerns, and related tax problems based on enforcement policies, taxpayer rights, and pertinent appeal procedures to resolve accounts issues.
- Applying account management politics, procedures methods, precedents, and guidelines related to individual and business tax law. Integrating resource management, IRC, IRS collection techniques and enforcement actions, regulations, practices, tax forms, notices, bills, and other documents to advise taxpayers of options available for meeting tax obligations.
- Analysis of account data to explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes in cases involving: varied sources of income, self-employment, itemized personal and business expense deductions, carry-over/carry back of capital losses and investment credit from priors years, or comparable issues requiring reference to tax code and precedent.
- Implement inventory management to report casework data control and conduct research. Use of investigative techniques to extract information from variety of sources and determine appropriateness and quality of information sources. Using judgment according to policies to locate and select more appropriate guidelines, references, and procedures for application and making minor deviations to adapt guidelines to specific cases.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes. Offered current, accurate advice on optional solutions for concerns. Processed and issued refunds, exchanges, and credit notes, providing tailored solutions to customer issues.
- Completed thorough documentation for each inquiry. Prepared necessary forms to complete transactions. Maintained compliant documentation for reliable company records.
- Participated in regular training to maintain up-to-date knowledge of company standards and policies.
- Recorded information about inquiries and complaints within internal database. Coordinated advanced help for complex [transactions or Service] issues.
Fixed Asset Specialist
Triple S Salud
San Juan ), PR (37.5 hrs per week)
06.2016 - 10.2022
- Management and accounting of fixed asset inventory. Perform planning schedule for assets resources, project coordination, and inventory data audit.
- Implement assets control process, procurement policies, and facilities contract service planning. Gathered information, created charts, and produced reports for staff.
- Perform data analysis and entry based on invoices, and requisitions orders. Generate inventory reports, and coordinate multiple resources according to purchase order indicators.
- Sorted and organized different types of information by document type, personnel, or location. Examined fixed assets data, scanned supporting documents, and input SAP management software system.
- Reviewed documents for staff to proofread for errors, correct formatting, and verify factual information. Transcribed or scanned data to create new files.
- Handled incoming calls for staff, answering questions, directing calls, and documenting messages. Reviewed customer history to recommend appropriate products and services.
- Generated Key Performance Indicator reporting to drive better performance.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
Accountant/Tax Specialist
Tax Accounting Professional Service (self Employment)
San Juan , PR (18 hrs per week)
01.2014 - 07.2022
- Product marketing, Customer Service, archive of inventory accounting, and financial report analysis. Audit of tax-related process and breakdown of bills and invoices for account registration. Resolved invoice coding and tracked recurring expenses for accrual entry.
- Record income and expense statements, and depreciation calculations, prepare cost and deduction reports, and Administer payment process. Conducted regular reviews and official audits to validate recordkeeping and controls
- Supported implementation of tax policies to simplify return filing and payment. Worked with clients to decrease tax liabilities. Managed documentation to support tax reporting activities. Helped with researching tax issues and documenting conclusions for reference purposes.
- Produced accurate self-employment/Small business and individual tax returns complying with official requirements and serving client needs to minimize liabilities. Helped resolve disputed claims as official client representative to tax officials.
- Followed up with customers to collect specific financial information and verify details for preparation of tax forms.
- Prepared detailed models, reports, and charts highlighting complex financial information. Compiled general ledger entries on short schedule with 100% accuracy.
- Offered friendly, efficient customer service and handled challenging situations with ease. Applied positive customer service approach to increase satisfaction levels. Promoted continuous improvement by problem-solving and sharing suggestions to optimize team operations.
- Used critical thinking to break down problems, evaluate solutions, and make decisions. Carried out day-to-day duties accurately and efficiently. Delivered services to customer locations within target timeframes. Cleaned work areas and equipment to maintain faultless hygiene standards.
- Helped with researching tax issues and documenting conclusions for reference purposes. Prepared and submitted returns to tax agencies to meet regulatory requirements.
- Analysed data and information to identify issues and create tailored solutions. Stayed current on processes and procedures to offer relevant assistance.
Logistic and Material Coordinator
CLARO PR
San Juan , PR (40 hrs per week)
06.2014 - 06.2016
- Inventory management, cycle count, analysis of inventory reports, receipt invoices, and credit records. Logistic coordination, supervision of goods, and asset control management. Liaised with customers and other departments to plan timely transportation of goods.
- Analyzed reporting to reconcile transactions, accounts, and ledgers. Wrote reports outlining project progress and results. Successfully delivered on tasks within tight deadlines. Offered friendly, efficient customer service and handled challenging situations with ease.
- Overhauled existing systems to increase accuracy, reducing costs and waste. Established operational and administrative procedures and enforced controls. Used automatic tracking systems to keep computer system updated with goods movements and proactively place new orders at optimal times.
- Introduced operational and administrative procedures to uphold integrity of current processes. Used trend data and financial forecasts to establish accurate budgets aligned with operational needs. Oversaw records covering purchasing transactions, distribution flow, and stock storage.
- ·Reviewed purchasing, storage, and distribution practices in line with industry advancements. Coordinated dispatching of transport vehicles distributing goods across [Location]. Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.
- Adjusted inventory levels to keep obsolescence and cost low. Monitored and updated stock levels and inventory databases. Completed customer orders with speed and accuracy.
- Stayed current on processes and procedures to offer relevant assistance. Assessed staff and team performance and regularly actioned insights to fuel improvement. Cleaned work areas and equipment to maintain faultless hygiene standards.
Education
BBA - Business Administration And Accounting
Dewey University
San Juan, PR 08.2010 - 04.2015
Master of BA (in process, 24 credit completed) - Administration, Supply Chain and Logistic
Ana G. Mendez, UAGM University
San Juan, PR 08.2019 - 03.2021
Skills
- Proficient in computer applications: Microsoft Office Word, Excel, PowerPoint, outlook, teams & SAP MRP & ERP systems handling of accounting and management data software Good/fluent communication in English and Spanish (bilingual oral and written) Oriented teamwork and results, proactive, responsible, analytical capacity, decision-making, adaptation to various scenarios, and great willingness to learn Knowledge in all inventory cycle accounting, journal entries, depreciation, inventory systems, creating and analyzing financial statements and records of accounts
- Data entry
- Customer relations
- Report generation
- Shipping and Receiving
- Stock management
- Accounting
- Problem-solving
- Payroll administration
- Communication skills
- Invoicing and receipts
- Highly efficient
- Order fulfilment
- Stock control and Inventory analysis experience
- Inventory software proficiency
Certification
State and Federal Tax Preparer Certificated (Tax yrs 2015 - 2022)
IRS Individual Master File account management (IMF) (2023)
IRS Business Master File account management (BMF) (2024)
Timeline
Customer Service Rep. Acc Management (CSR- GS 06)
Internal Revenue Service IRS
10.2022 - Current
Master of BA (in process, 24 credit completed) - Administration, Supply Chain and Logistic
Ana G. Mendez, UAGM University
08.2019 - 03.2021
Fixed Asset Specialist
Triple S Salud
06.2016 - 10.2022
Logistic and Material Coordinator
CLARO PR
06.2014 - 06.2016
Accountant/Tax Specialist
Tax Accounting Professional Service (self Employment)
01.2014 - 07.2022
BBA - Business Administration And Accounting
Dewey University
08.2010 - 04.2015
Similar Profiles
LaChandra DanielsLaChandra Daniels
Contact Rep Collection SBSE Grade:6 Series 0962 at Internal Revenue Service, IRSContact Rep Collection SBSE Grade:6 Series 0962 at Internal Revenue Service, IRS
Cristina OrtegaCristina Ortega
IT Specialist (Systems Analysis/Applications Software) at Internal Revenue Service (IRS)IT Specialist (Systems Analysis/Applications Software) at Internal Revenue Service (IRS)
Tammy GibsonTammy Gibson
Taxpayer Services at Internal Revenue Service, IRSTaxpayer Services at Internal Revenue Service, IRS