Summary
Overview
Work History
Education
Skills
Timeline
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Lyan M. Ocasio Medina

Toa Baja

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

8
8
years of professional experience

Work History

Manager

Mia Body Spa
07.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Assistant Manager

Popeye's Restaurants
05.2017 - 02.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Front Desk Receptionist

Ediciones SM
01.2016 - 08.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Education

Technical Grade - Aesthetician

NUC UNIVERSITY
Bayamón
05.2021

Bachelor of Science - Nurse

Ana G Mendez
San Juan
05.2020

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Marketing
  • Customer Service
  • Computer Skills
  • Employee Coaching and Mentoring
  • Scheduling and Coordinating
  • Administration and Reporting
  • Budget Administration

Timeline

Manager

Mia Body Spa
07.2021 - Current

Assistant Manager

Popeye's Restaurants
05.2017 - 02.2021

Front Desk Receptionist

Ediciones SM
01.2016 - 08.2016

Technical Grade - Aesthetician

NUC UNIVERSITY

Bachelor of Science - Nurse

Ana G Mendez

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Lyan M. Ocasio Medina