Lyan M. Ocasio Medina
Toa Baja
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
8
8
years of professional experience
Work History
Manager
Mia Body Spa
07.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Assistant Manager
Popeye's Restaurants
05.2017 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Front Desk Receptionist
Ediciones SM
01.2016 - 08.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Technical Grade - Aesthetician
NUC UNIVERSITY
Bayamón05.2021
Bachelor of Science - Nurse
Ana G Mendez
San Juan05.2020
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Marketing
- Customer Service
- Computer Skills
- Employee Coaching and Mentoring
- Scheduling and Coordinating
- Administration and Reporting
- Budget Administration
Timeline
Manager
Mia Body Spa
07.2021 - Current
Assistant Manager
Popeye's Restaurants
05.2017 - 02.2021
Front Desk Receptionist
Ediciones SM
01.2016 - 08.2016
Technical Grade - Aesthetician
NUC UNIVERSITY
Bachelor of Science - Nurse
Ana G Mendez
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