Lyannelle Ferrer Martinez
Arecibo
Summary
Experienced with system monitoring, data entry, and software troubleshooting. Utilizes technical skills to ensure efficient and error-free operations. Track record of maintaining system integrity and optimizing workflow. Proven customer service expert with a strong background in sales transactions. Excelled in utilizing proficient software skills and upselling techniques to enhance customer satisfaction and drive repeat business.
Overview
1
1
year of professional experience
Work History
Cashier
Dufry
06.2024 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
No Degree - Science of Art And Game Design
Atlantic University
Guaynabo, Puerto Rico01-2024
High School Diploma -
Eduardo Garcia Carrillo
Canovanas, Puerto Rico06-2023
No Degree - FBLA (Data Entry)
Eduardo Garcia Carrillo
Canovanas, Puerto Rico06-2023
Skills
- Computer Literacy: Comfortable with various operating systems, software, and technology tools
- Microsoft Office: Advanced knowledge of Excel, Word, PowerPoint, and Outlook
- Graphic Design: Proficient in Blender, Unreal Engine, Adobe Illustrator and Blender
- Fast Typing Speed
- Customer service
- Sales transactions
- Upselling techniques
Additional Information
Total availability to start immediately and adapt to any required schedule or shift.
I am open to providing any additional information if needed.
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Cashier
Dufry
06.2024 - 01.2025
No Degree - Science of Art And Game Design
Atlantic University
High School Diploma -
Eduardo Garcia Carrillo
No Degree - FBLA (Data Entry)
Eduardo Garcia Carrillo
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