Lyanne Michelle Báez Christopher
Mayagüez
Summary
Looking to learn and contribute by applying acquired knowledge, skills, and unique perspectives in the retail industry.
Overview
2024
2024
years of professional experience
Work History
Waitress
COPA MARINA BEACH RESORT and SPA
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
ATENTO PR
01.2021 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Translator and Interpreter
BMA GROUP/LUMA ENERGY
05.2021 - 12.2021
- Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
- Fostered better understanding of complex documents by translating technical manuals, legal contracts, and medical reports.
- Provided verbal summaries of non-English documents for immediate use.
- Maintained high linguistic standards across all translations through rigorous proofreading and editing processes.
Cashier & Customer Service
POPEYE’S BORDERSEN
01.2015 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Sales Representative
COMMSENSE-COMCAST
01.2017 - 01.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Cashier
PHARMAMA
01.2015 - 01.2016
Education
Bachelor of Arts - French Literature, Comparative Literature
UNIVERSITY OF PUERTO RICO MAYAGEZ
MayaguezGED -
EUGENIO MARIA DE HOSTOS
Mayagüez, Puerto Rico05-2013
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Written Translation
- Excellent Listening Abilities
- Fluent Bilingualism
- Effective Communication Techniques
- Data Entry
- Problem Resolution
Aptitudes
- Multilingual; Spanish, English, French
- Great communicator and listener
- Critical thinker and problem solver
- Well-organized
Languages
Spanish, English, French
Native language
Timeline
Translator and Interpreter
BMA GROUP/LUMA ENERGY
05.2021 - 12.2021
Customer Service Representative
ATENTO PR
01.2021 - 05.2023
Sales Representative
COMMSENSE-COMCAST
01.2017 - 01.2018
Cashier & Customer Service
POPEYE’S BORDERSEN
01.2015 - 01.2021
Cashier
PHARMAMA
01.2015 - 01.2016
Waitress
COPA MARINA BEACH RESORT and SPA
Bachelor of Arts - French Literature, Comparative Literature
UNIVERSITY OF PUERTO RICO MAYAGEZ
GED -
EUGENIO MARIA DE HOSTOS