Lyanne M. Martell
Solon,IA
Summary
Dedicated customer service professional with a strong focus on service orientation and quality assurance. Bilingual in Spanish and English, offering exceptional cultural sensitivity and friendly support to diverse clientele. Committed to enhancing customer satisfaction through effective communication and problem-solving skills. Offering strong candidate with background in customer service and team leadership. Knowledgeable about creating positive guest experiences and managing daily operations. Ready to use and develop leadership, organisational, and customer service skills in any role.
Overview
7
7
years of professional experience
Work History
Nail technician
Zelyvette Nails
Trujillo Alto, Puerto Rico
11.2021 - 01.2025
- Performed routine equipment maintenance to ensure tools were safe and effective for use.
- Completed administrative tasks such as handling cash transactions and maintaining client records accurately.
- Achieved high-quality manicure finishes with attention to detail.
- Advised customers on optimal products and services to support long-term beauty goals.
- Prioritised client comfort throughout treatments to encourage optimal satisfaction and repeat custom.
- Responded to customer requests and concerns in timely manner.
Massage therapist and Nail Tech
Jet Set Salon
Carolina, Puerto Rico
03.2018 - 10.2021
- Maintained exceptional client care standards through considerate communication and attention to detail throughout treatments.
- Supported individuals and couples with variety of massage services.
- Managed appointment schedules efficiently whilst ensuring optimal client satisfaction.
- Carried out day-to-day duties accurately and efficiently.
- Served customers to drive sales and deliver top-quality experiences.
Education
Diploma of Higher Education - Massage Therapist
Insituto de Banca
Bayamón 03/2015 - 03/2016
Skills
- Service orientation
- Customer Service
- Complaint handling
- Quality Assurance
- Team collaboration
- Friendly
- Stress management
- Cultural sensitivity
- Bilingual customer support (Spanish/English)
Languages
English
Advanced
Spanish
Native
Timeline
Nail technician
Zelyvette Nails
11.2021 - 01.2025
Massage therapist and Nail Tech
Jet Set Salon
03.2018 - 10.2021
Diploma of Higher Education - Massage Therapist
Insituto de Banca
03/2015 - 03/2016
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